Mid-Market Account Manager
Mid-Market Account Manager
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Job Description
Are you passionate about building strong customer relationships and uncovering growth opportunities within existing accounts We are looking for a resultsdriven MidMarket Account Manager who thrives on delivering value driving renewals and identifying upselling opportunities. Join one of the most trusted brands in the automotive aftermarket and help our midsized customers maximize their success with MOTORs worldclass data solutions. At MOTOR Information Systems we are committed to partnership innovation and customer satisfaction being a key part of that journey!
Position Summary
Reporting to the VP the MidMarket Account Manager will be responsible for managing a portfolio of midmarket customers with a dual focus on customer retention and upsell growth. This role is critical in ensuring longterm client satisfaction and contract renewals while also achieving a defined upsell in sales quota. The ideal candidate is both relationshiporiented and revenuedriven with the ability to balance consultative client engagement and proactive sales .
Responsibilities
Manage a portfolio of midmarket accounts with a focus on customer health renewal readiness and expansion opportunities
Serve as the primary point of contact and trusted advisor for assigned customers
Own the renewal process from start to finish including pricing contract negotiation and signature
Drive upsell and crosssell efforts to meet or exceed a defined sales quota
Maintain a high level of customer engagement through regular checkins QBRs and proactive communication
Identify risks and address churn signals early with thoughtful mitigation strategies
Keep accurate and uptodate records in CRM including deal stages notes next steps and renewal timelines
Collaborate with Sales Directors Customer Success Product and Marketing to align customer goals with MOTORs value
Monitor usage adoption trends and industry news to identify new value opportunities
Deliver compelling presentations that highlight results ROI and future potential of MOTORs datadriven solutions
Maintain a strong understanding of MOTORs full product suite and how to position value across segments
Required Skills/Experience
35 years of experience in Account Management Customer Success or Inside Sales preferably in Automotive SaaS or data/tech solutions
Proven ability to meet or exceed revenue targets through renewals and upsells
Strong relationshipbuilding skills and a consultative sales approach
Excellent communication negotiation and presentation skills
Ability to manage multiple accounts prioritize workload and navigate complex customer needs
Familiarity with CRM systems (e.g. Salesforce) and account planning tools
Selfstarter with a proactive mindset and ownership mentality
Company Background
As a subsidiary of HEARST MOTOR Information Systems has been a trusted leader in automotive data since 1903. We deliver precise and tailored information to help businesses optimize operations. With our headquarters in the automotive capital of the world MOTOR is committed to diversity inclusion and fostering innovation. Join our team of nearly 300 professionals to help revolutionize insights and technology within the heavyduty vehicle sector.
MOTOR Information Systems Employment Awards:
Required Experience:
Manager
Employment Type
Full-Time
