IT Concierge
IT Concierge
Posted on :
26-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
26-04-2025
Job Description
The IT Concierge role is a highly visible frontline position delivering conciergelevel technical support. More than a traditional help desk role this individual acts as a trusted partner to project teams security team and business operationsensuring technology services are seamless secure and highly responsive. This position blends technical expertise with exceptional customer service to drive operational excellence across the organization.
Key Responsibilities:
- Provide ConciergeStyle Support: Act as the face of IT for internal stakeholders and their clients delivering courteous effective and proactive support for IT systems and A/V needs. Serve as the primary point of contact for Help Desk and experiencerelated technical support. This includes facilitating AV support for large internal meetings hosting client and business events fielding common Help Desk ticket requests and providing project team related support.
- Technical Troubleshooting & System Maintenance: Provide handson assistance for system issues software troubleshooting and enduser concerns across Windows Mac and Linux environments. Maintain system uptime by managing upgrades patches and hardware/software refresh cycles.
- Collaboration & Communication:Work closely with project teams business stakeholders vendors and IT colleagues to ensure needs are met with urgency. Share timely updates and offer transparent communication to enhance trust and reduce downtime.
- Knowledge Sharing & Documentation: Create and maintain clear documentation around system configurations known issues and resolution paths. Train team members on best practices.
- Infrastructure Oversight: Ensure systems are accessible and aligned with business and security needs. Administer and support systems such as help desk software wireless networks mobile platforms Active Directory A/V platforms (Zoom Teams).
A Day in the Life:
- Start the day by checking for overnight system alerts and Help Desk tickets
- Conduct proactive health checks on A/V setups and core systems
- Provide inperson support for meetings onsite client workshops and occasional afterhours events.
- Field support requests from project teams and business operations
- Collaborate with IT teammates to resolve tickets and test new solutions
- Work with vendors to escalate and resolve technical issues
- Update documentation
- Communicate updates and resolved issues
Expectations:
- Present yourself and the department as professional reliable and businessaligned
- Demonstrate urgency and initiative in addressing technical issues
- Remain calm and solutionsfocused in urgent or timesensitive scenarios
- Respond to requests with timeliness clarity and professionalism
- Always seek opportunities to improve user experience and IT operations
- Comfortable with adapting to new requests as they come in
- Uses discretion with information and has a high level of trust and integrity
Qualifications & Skills:
- Associate degree or equivalent experience in Information Systems
- 2 years in technical support or help desk roles
- Strong troubleshooting and interpersonal skills
- Proficient with Windows Mac Linux Zoom Microsoft Teams and A/V tools
- Familiar with mobile OS (iOS Android) wireless technologies Active Directory
- Able to communicate clearly with both technical and nontechnical audiences
- Professional demeanor and commitment to continuous learning
Employment Type
Full-Time
Key Skills
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