Statter Harbor Administrative Assistant

When you join the Docks & Harbor Department you are joining a department that values personal and professional development. We highly value creative thinking and approach all tasks with a team mindset.

• Excellent oral and writtenskills;
• Able to research and interpret regulations;
• Excellent computer and database skills;
• Provide excellent customer service ability to exercise tact selfrestraint judgment and strategy in dealing with a variety of people including appointed and elected public officials and others;
• Ability to analyze problems develop logical and realistic conclusions communicate ideas clearly establish and maintain cooperative relationships with others;
• Ability to identify research and resolve a wide range of workrelated problems such as public complaints and inquiries;
• Must be reliable and dependable and able to work in a team environment.

WORKING HOURS AND LOCATION

• Under general supervision performs clerical and administrative support duties for the City and Borough of Juneau Docks & Harbors Department.
• Creates billings in support of Docks & Harbors Operations. The work will require knowledge of Docks & Harbors ordinances and regulations.
• Schedules Yacht reservations for the Statter Harbor breakwater.
• Accepts payments for fees bills and permits. Write receipts make bank deposits and prepare revenuetransmittals.
• Performs detailed research on customer billing discrepancies and communicates results to Docks & Harbor patrons inquiries to resolve noncompliance issues.
• Prepares billing and payment history as requested by customers.
• Will maintain and update customer accounts using the specialized harbor accounting program.
• Receives and screens telephone calls and walkins inquiries about nature and urgency of their business answers questions on status of current projects.
• Creates evaluates and implements office procedures technical filing and indexing systems and forms for own use; implements changes subject to approval of supervisor.
• May gather information on prices and availability of goods and services; prepare delivery orders and purchase requisitions for supplies and equipment; and monitor and assist in preparing and processing paperwork to obtain and pay for routine and recurring services.
• Assists colleagues in editing writing and copying reports under strict deadlines; revises drafted correspondence and reports to improve clarity and quality.
• May drive to alternate CBJ business locations to distribute/deliver mail reports and other business materials.

• Performs other related work as required.

Education: High School graduation or the equivalent.

Experience: Six 6 months of clerical experience. This work is equivalent to an Office Assistant with the City & Borough of Juneau or equivalent elsewhere.

SUBSTITUTION:

Postsecondary or vocational training may be substituted for the required

experience on the basis of: three 3 semester or four 4 quarter hours of post

secondary education are equal to one month of experience; 150 hours of

vocational education are equal to one month of experience.

Other: Avalid Drivers license at time of appointment and for continued employment.

HIRING MANAGER CONTACT INFO

Hiring Manager: Katie McKeown

Phone Number:

Email:

Please read the below information carefully to ensure your application submission meets all submittal requirements.

Education
If you are using education to meet the minimum qualifications you must document your education in your application and you may be required to provide transcripts.

Work Experience
If you are using work experience to meet the minimum qualifications you must document your work experience in the application.

If your application does not support minimum qualifications you may not advance to the interview and selection phase of the recruitment.

NOTE:Attaching a resume or curriculum vitae is not an alternative to filling out the application in its see resume or CV or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

Application Assistance

For questions regarding application submission or system operation errors please visit: your question is not answered in the FAQ you may contact the Department of Human Resources & Risk Management ator

For applicant password assistance please visit:
Statement

The City & Borough of Juneau complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation auxiliary aides or services or alternative communication formats please callor TTY: Alaska Relay 711 oror correspond with the Department of Human Resources & Risk Management at or 155 Heritage Way Juneau AK 99801. The City and Borough of Juneau is an equal opportunity employer.