Service Department Receptionist
Service Department Receptionist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Service Department Receptionist
Murdock Auto Team of Logan is looking for a strong customer service oriented and energetic Receptionist who will greet and communicate with customers and other employees in the Service Department of our Hyundai dealership
FULL TIME position available hours are MondayFriday with possible Saturdays. Pay starts at $14 per hour and is depending on experience
Answering phones promptly and in a professional manner and transferring them to the appropriate destination. Courteous and professional pages. Greet and accommodate walkin customers promptly. Provide timely friendly professional service. Excellent interpersonal and customer service skills. Applicants must be organized detailoriented and able to multitask. Strong computer skills Internet and Microsoft Office knowledge a must. Multiline phone experience and Spanishspeaking a plus!
Position summary:
Responsibilities include but are not limited to: Answering phones promptly and in a professional manner and transferring them to the appropriate destination. Courteous and professional pages. Greet and accommodate walkin customers promptly. Provide timely friendly professional service. Excellent interpersonal and customer service skills. Applicants must be organized detailoriented and able to multitask. Strong computer skills Internet and Microsoft Office knowledge a must. Multiline phone experience and Spanishspeaking a plus!
Tasks:
- Confer with guests by telephone or in person to provide information about products or services direct guests to sales consultants or other appropriate staff members monitor showroom and lot activities and help resolve concerns as needed.
- Keep records of guest frequenting showroom and lot monitor interactions recording details of inquiries complaints or comments as well as actions taken.
- Check to ensure that guests are being greeted and customers needs being addressed and proactively refer unresolved customer needs to designated departments for further investigation.
- Direct guests with inquiries guest waiting areas restrooms offices and/or to communicate services available for guests of the Murdock Auto Team.
- Followup with guests to determine if their needs were met and they experience was the best quality.
Skills:
Guest Experience Management MicroSoft Office and Excel Teamwork People Skills Problem Solving Active Listening Reading Writing/Typing Comprehension Critical Thinking and Social Perceptiveness.
Experience And Education:
High School diploma or GED. Ability record and monitor surroundings. Experience in customer service Excel spreadsheets and MicroSoft Office. Excellent communication and time management skills. Must be able to work as a team member in a fast paced environment. Must minimum of 18 years old and authorized to work in the United States.
Physical Requirements:
Ability to walk; sit; use hands handle or feel; reach with hands and arms and talk or hear. Need ability to move around the dealership. The employee may be required to lift up to 25 pounds. Work is performed at a desk in an office setting and walking throughout the dealership showroom and lot. Dress:
Employment Type
Full-Time
