Motor Vehicle Associate III

Essential functions are fundamental core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive incumbents can complete job duties of similar kind not specifically listed here.

• Processes a variety of transactions such as issuing renewing suspending and/or revoking driver identity and motor vehicle credentials; accessing driving records; inspecting vehicles; assessing fines and penalties; and reviewing customer history to identify outstanding warrants and/or licenses/IDs issued by other jurisdictions.
  
• Delivers excellent customer service to internal and external customers by obtaining business personal and/or sensitive information in order to assist customers with all transactions necessary to resolve issues.
  
• Identifies situations outside of standard operating procedures and makes recommendations for exceptions in accordance with laws rules regulations policies processes and procedures while safeguarding customers.
  
• Accurately computes handles and accounts for all DMV monies collected and disbursed for transactions including but not exclusively driver license ID cards titles registrations insurance and driver improvement fees and penalties Federal Unified Carrier fees Federal Highway Vehicle Use Tax International Fuel Tax Agreement (IFTA) and International Registration Plan (IRP). Ensures all fees and deposits are reconciled and deposited correctly.
  
• Interprets applies and explains driver identity and motor vehicle federal state and division laws rules regulations policies processes procedures programs and eligibility to the public attorneys lien and insurance companies court and law enforcement personnel automobile dealers government agencies businesses and other states jurisdictions.
  
• Reviews and analyzes various source documents such as birth certificates passports court documents bills of sale wills and powers of attorney required in the issuance of driver identity and motor vehicle credentials; ensures validity completeness of documents and authenticity.
  
• Accesses various manual computerized and specialized systems simultaneously to review and analyze source documents determine customers eligibility for services and complete transactions accurately and within any established service levels.
  
• Researches evaluates analyzes and uses judgment to resolve discrepancies identify exceptions and render decisions.
  
• Answers customer questions and completes transactions for nonDMV services including voter and organ/tissue donor registration warrant resolutions red light violations and EZpass transponders.
  
• May administer vision written oral and/or road examinations to evaluate drivers knowledge and skills to safely operate motor vehicles.
  
• May inspect vehicle equipment such as lights horns windshield wipers turn signals brakes emissions and exhaust systems for automobiles buses trucks motorcycles mobile homes and other vehicles; completes offsite inspections for verification or assignment of vehicle identification number.
  
• May operate manual and computerized vehicle testing equipment.
  
• Prepares a variety of records and reports.

JOB REQUIREMENTS for Motor Vehicle Associate III
Applicants must have education training and/or experience demonstrating competence in each of the following areas:

1. Two years experience in document processing which includes reviewing and evaluating records for completeness and conformity with laws rules regulations standards policies and procedures resolve deficiencies interpret information and track and monitor activities.
2. Two years experience in customer service such as providing prompt accurate and courteous service to customers seeking information answering requests as quickly as possible ensuring customers are satisfied with service and responding to complaints.
3. Twoyears experience in applying motor vehicle laws rules regulations standards policies and procedures.
4. Twoyears experience in using an automated information system to enter update modify delete retrieve/inquire and report on data.
5. One year of experience in operating equipment used in driver or vehicle services such as motor vehicle document scanners motor vehicle authenticators motor vehicle credential printers brake machines and/or vehicle emissions testing equipment.
6. Knowledge of staff supervision acquired through course work academic training training provided through an employer or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning assigning reviewing and evaluating the work of others; OR supervising through subordinate supervisors a group of professional technical and clerical employees.
7. Possession of a valid Drivers License (not suspended revoked or cancelled or disqualified from driving).

To learn more about the comprehensive benefit package please visit our website at Process

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