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Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.

We are inviting applications for the role of Process Associate Customer Service Sale and Technical Support Specialists.

In this role you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.

Responsibilities:
Handle Inbound/ Outbound Voice calls
Respond to the customer queries & issues in timely manner
Provide solution to the customer basis the available help articles and within the policies
Replicate customers issue and report necessary bugs/suggestions/ideas
Provide excellent services to the customers
Work closely with internal departments to provide the required information/support to the customer
Support technical queries related to Domain Hosting Server SSL Email Site Lock Site backup or any other such product that is owned by end customer
Responsible to showcase proven work ethic with the ability to work well both independently and within the context of a larger collaborative environment
Maintain a deep understanding of client process and policies
Upskill to enhance the knowledge time to time and offer support
Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business
Qualifications we seek in you
Minimum qualifications
o Graduation in any discipline (Pref or any other tech/nontech degree with computer course/certification/diploma)
o Excellent Voice Communication Skills
o Fluent in English & Hindi Languages
o Freshers are eligible
o Must possess knowledge of Email Clients & Basics of Internet Technology (Websites Domains Hosting Browsers Security etc.
o Relevant experience in Customer Support through Phone and good in basic technical skills & Sales techniques

o Preferred prerequisites:
Effective probing skills and analyzing / understanding skills
Analytical skills with customer centric approach
Excellent proficiency with written English and with neutral English accent
You should be able to work on a flexible schedule (including weekend shift)
Typing speed 4045 words per minute 80 accuracy

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Get to know us at and on LinkedIn X YouTube and Facebook.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.