Senior Enterprise Project Manager
Senior Enterprise Project Manager
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Job Description
Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15000 ecommerce brands Gorgias supports growing independent shops to globally recognizable brands.
Built for Shopify and powered by advanced ecommerce integrations Gorgiass conversational AI understands your brand tools policies and customers to drive personalized 1to1 conversations from editing orders and initiating returns to making product recommendations. Gorgias where every customer interaction feels personal support becomes sales and conversations shape success.
About the Role
As a Project Manager on the Professional Services team youll lead and coordinate strategic implementation projects for our enterprise and midmarket clients. This customerfacing role requires a blend of technical knowledge organizational acumen and excellent communication skills. Youll work crossfunctionally with Customer Success Managers Solutions Consultants Product and Engineering to ensure projects are delivered on time within scope and aligned with customer goals.
What Youll Do:
Play an active and advisory role in shaping the implementation of a small number of Enterprise customers functioning as an extension of their team and understanding their business objectives in depth
Work with some of Gorgias largest Enterprise merchants. Lead and manage endtoend project lifecycles. From kickoff to golive for Professional Services engagements.
Build detailed project plans define scope identify resources manage timelines and mitigate risks.
Serve as the primary point of contact for clients during implementations and custom solutions.
Regularly update Leadership on project statuses customer feedback and any innovative solutions.
Partner closely with internal stakeholders from GotoMarket and Product and Engineering teams to coordinate deliverables and align project efforts with customer goals.
Track and report on project status risks issues and dependencies to both internal teams and customers.
Facilitate project meetings manage communications and ensure alignment across all parties.
Contribute to continuous improvement of Professional Services processes templates and best practices.
Support postgolive transition to Customer Success Managers and ongoing account management teams.
Who You Are:
5 years of experience in project management preferably within SaaS Ecommerce technology consulting or Professional Services.
Proven track record managing complex crossfunctional projects with Enterprise clients.
Strong understanding of software implementation methodologies (Agile Waterfall or hybrid approaches).
Excellent clientfacing communication and stakeholder management skills.
Proficiency with project management tools such as Asana Jira Smartsheet or similar.
PMP CSM or similar certifications a plus.
Strong analytical organizational and problemsolving skills.
A proactive collaborative mindset and the ability to thrive in a fastpaced evolving environment.
Perks & Benefits:
5week vacation
Paid sick leave 15 days)
6 weeks full remote/year
Paid parental leave 16 weeks)
MacBook Pro
CAD $400/month for lunch expenses (youll have your own Gorgias credit card)
We provide private health insuranceand retirement pension
Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)
Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books courses and individual coaching sessions) directly linked to your job scope as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
Every quarter we organize an online companywide summit to discuss where were going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!
Diversity & Inclusion at Gorgias
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds experiences and perspectives. At Gorgias we believe that diverse teams drive innovation and better decisionmaking. We do not discriminate based on race color religion gender identity sexual orientation disability age or any other protected status.
If you need accommodations to participate in the application or interview process perform essential job functions or access other employment benefits please contact us at . Lets grow together!
Required Experience:
Senior IC
Employment Type
Full-Time
