Supervisor Patient Registration

Who We Are:

SAC Health empowers our patients and their families to live vibrant and healthy lives through culturally responsive exceptional care. Patientcentered wholeperson care. Our unique full scope teambased approach is what makes SAC Health the provider of choice for patients.

TopTier Patient Satisfaction Scores Largest Teaching Health Center FQHC 11 Locations offering 44 Specialties NCQA PatientCentered Medical Home Level 3 Certified MultiSite Approved for NHSC & NCLRP loan forgiveness programs NHSC/Nurse Corps/Pediatric Specialty HPSA Scores: Primary: 17 Dental: 25 Mental: 20

What We Are Looking For

Under the direction of the Manager Patient Registration oversees the activities of the Patient Services Representatives to ensure prompt patient services; Provides general supervision and direction for Patient Registration staff in Outpatient Registration. Observes and oversees patient flow patient check in patient records availability and insurance verification financial qualifications for discount programs and resolve patient issues that may arise. Assists with the day to day operation of the Front Business Office. Responsible to plan organize and execute trainings for new and established employees. Keeps up to date with policies and procedures.

Schedule: 5 days per week 8 hours per day 8:00 am 5:00 pm Monday Friday Location: Murrieta Clinic Murrieta CA

ESSENTIAL FUNCTIONS AND DELIVERABLES

• Supervise the daily operations of the Patient Service Representative (PSR) Team members to include but not limited to; tracking editing and monitoring time and attendance counseling and discipline measures.
• Provide training for new and existing team members within the PSR Departments on a variety of topics including but not limited to workflow processes system information and system navigation.
• Effectively mentor and lead team members toward the achievement of department goals.
• Greet all staff and patients according to the expectations and standards of SAC Health by phone in person and or electronic communication.
• Communicate a positive attitude through pleasant language tone and expression while following department guidelines and call standards.
• Assist with candidate interviews and new hire onboarding processes.
• Engage team members to identify learning and growth opportunities while increasing knowledge competence and performance.
• Receive handle and document escalations. Manage challenging or sensitive customer scenarios effectively and proceed with escalation when necessary.
• Determine appropriate program or payer sources for each patient based on complex criteria including medical services needed age income etc.
• Support and interview patients requesting the sliding fee scales. Determine the amount of discount by obtaining family size and income data and utilizing federal poverty
  guidelines in conjunction with SAC Healths sliding fee schedule.
• Schedule cancel and edit appointments for assigned departments. Verify insurance eligibility on a variety of payer sources when scheduling appointments.
• Monitor team members schedule adherence and their work product for quality assurance.
• Organize safety plan with Patient Access staff and coordinate with facility leadership.
• Maintain knowledge of what a Federally Qualified Health Center (FQHC) entails and the expectations we hold as a clinic to gather Uniform Data System (UDS) information as well as Federal Poverty Level (FPL) guidelines.
• Travel to other SACH clinics as necessary; must have a reliable vehicle valid drivers license and auto insurance.
• Other duties as listed in the official job description.

QUALIFICATIONS:

• Education: High school diploma or equivalent required. Associate degree in Business Administration or Health Administration preferred.
• Licensure/Certification: As a requirement of this position you must receive EPIC certification for the module you have been hired into; valid California drivers license and auto insurance is required. . Patient Service Associate Certifications in any of the following is preferred: Certified Patient Service Associate (CPSA) Certified Medical Office Assistant (CMAA) Certified Healthcare Access Associate (CHAA) Certified Professional in Healthcare Quality (CPHQ) Certified Medical Administrative Assistant (CMAA) or National Healthcareer Association Clinical Medical Assistant Certification Exam
  (NHACCMA)
• Experience: Two 2 or more years experience working in a lead role in healthcare patient access front office or call center. Must possess the ability to set priorities and procedures for accomplishing work assignments. Community clinic experience preferred.
• Essential Technical/Motor Skills: Advanced telephone skills and computer competency. The ability to calculate figures and amounts such as discounts and percentages is required. Exceptional grammar skills. Intermediate experience with Microsoft Office Word Excel and PowerPoint. Demonstrate a strong flexible work ethic and high attendance standards.
• Interpersonal Skills: Must possess the ability to set priorities and procedures for accomplishing work assignments. Able to accept constructive criticism and offer feedback. Demonstrate a commitment to service excellence including but not limited to professionalism customer focus compassion strong listening skills and a warm demeanor.
• Essential Mental Abilities: Work independently with little supervision to set priorities and be accurate. Must be able to read analyze and interpret procedures from various payer sources. Ability to define problems collect data establish facts and draw valid conclusions. Ability to problem solve critical think and Provide assistance in managing escalated issues as needed
• Work Eligibility: Must be legally authorized to work in the United States on a fulltime basis. Must not now or in the future require sponsorship for employment visas.

EEO: SAC Health is committed to fostering a diverse equitable and inclusive work environment and is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.

Full Benefits Package Effective on Your First Day!

Industry Leading PTO Accrual (accrued per pay period) Sick Leave Paid Holidays Paid Jury Duty Bereavement SAC Health Covers approximately 85 of Team Member health premium costs (may vary w/benefit plan selection) Retirement up to 8 employer contribution Continuing Education and Learning Benefits Annual Mission Trip and much more!

Learn More About the Work We Do:

SAC Healths Mission: SAC Healths mission is to reflect the healing ministry & love of Jesus Christ through healthcare education & partnerships that empower our communities to flourish.

SAC Healths Core Values: Quality Healthcare Teamwork Wholeness Integrity Compassion Excellence Humble Service Respect