Principal Consultant - UiPath Support
Principal Consultant - UiPath Support
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for the role of Principal Consultant UiPath Support
In this role the Support Developer will take part in RPA production bot maintenance enhancement and support activities for Robotics solutions meet the Incident SLA and work as per defined Support process & Practices.
Responsibilities
Supporting UiPath RPA platform.
Experience in ServiceNow similar ITSM tools.
ITIL certifications preferred.
End user issue analysis. follow up and provide resolution.
Coordinate end to end written response between internal teams and clients externally.
Off shore support with rolling shift.
Managing the tickets & ensure SLAs are met.
Experience in web application support experience in a technical/functional support environment.
Experience troubleshooting web applications and strong hold on SQL (SQL Server).
SQL knowledge and ability to run queries.
Excellent understanding of how web applications work.
Excellent technical and analytical skills.
Solid experience in problem analysis and resolution of software problems.
Proven ability to function in a proactive environment.
Must excel in a fastpaced agile environment where critical thinking and excellent problemsolving skills are required for success.
Innovative thinker who is positive proactive and readily embraces change.
Ability to handle clients professionally during all interfaces.
Excellent written and verbal communication skills.
UiPath Platform Support i.e. UiPath installation and Orchestrator management
AWS Skills
Python
Power Shell
Network skills
Qualifications we seek in you!
Minimum qualifications
Experience developing and testing software on a Windows platform including handson programming experience in Process Automation Software UiPath
Understanding of Robotics process automation tool UiPath
Ability to both understand a business process from a workflow diagram and to conceptualize it as an automated solution.
Willingness and ability to blend business analysis with the handson configuration of automated processes in the Automation Software Products.
Good communication skills with the ability to present technical details to a nontechnical audience.
Ability to talk to the client and get the Business Requirements
Performs code reviews. Communicates and enforces coding standards
Preferred qualifications
Certification in leading RPA Products e.g. UiPath Automation Anywhere or Blue Prism certifications
VB script and Macro experience
Incident management
Familiarity with service management tools like JIRA and ServiceNow
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit . Follow us on Twitter Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Staff IC
Employment Type
Full-Time
