Public Assistance Clerk
Public Assistance Clerk
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Job Description
Position Description
The County Clerks Office is looking for someone who can exhibit excellent customer service connect customers with the information and documents they seek demonstrate knowledge on which documents are recorded and leave customers with a better understanding of our public records.
Duties and Responsibilities:
- Contributes to and helps create a positive work atmosphere by behaving and communicating in a cooperative and amicable manner with supervisors coworkers and members of the public.
- Performs cashiering procedures.
- Performs clerical duties on computer software applications.
- Greets establishes rapport identifies customer needs and provides recommendations to connect customers with the right solutions.
- Researches and locates Harris County Clerk public records as well as educates the general public on how to do so.
- Creates copy orders and distributes preordered copies to fulfill customer requests.
- Processes Substitute Trustee Notices filed/posted in our office.
- Maintains and updates as necessary the Real Property Register of original documents.
- Submits errors found in the indexes for correction.
- Assists in Data Entry Projects and Quality Control for our legacy records.
- Assists the general public via telephone email fax and in person.
- Performs daily functions with minimum supervision.
- Performs other related duties as assigned.
- Assist with Election Duties as assigned when needed.
Harris County is an Equal Opportunity Employer
you need special services or accommodations please callor email
Requirements
All applicants must register and take the HRT Clerical Skills Test and score a minimum of 80 with a typing speed of 35 W.P.M. and 80 accuracy.
see testing instructions in the General Information section below.
Education and Experience:
High school diploma or G.E.D. equivalent from an accredited educational institution and
One 1 year of paid customer service work experience.
Knowledge Skills and Abilities:
- Ability to use standard office equipment i.e. computer telephone.
- Ability to exert up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently and/or up to 10 pounds of force constantly to move objects.
- Ability to work overtime as required without prior notification.
NOTE: Qualifying education experience knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation butONLY information stated on the application will be used for consideration. See Resumewill not be accepted for qualifications.
Preferences
- Ability to learn departmentsupported application programs shortly after hire is strongly desired.
- Strong knowledge and experience with Microsoft Office and Windows 11.
- Proficiency in reading speaking and writing in the English and Spanish languages.
General Information
Employment Type
Full-Time
