Associate Design Program Manager Payments Operations
Associate Design Program Manager Payments Operations
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Job Description
As an Associate Design Program Manager in the Digital Innovation (DI) and Experience Design (XD) organization within the Commercial and Investment Bank (CIB) you will play a key role in enabling our multidisciplinary teams to shape the user experience of our products and services. Leveraging your expertise in design program management and product development you will drive continuous improvements in work delivery and managing programs at scale.
Joining our 75 global design team that supports Operations teams across the CIB you will align with our expanding Payments Operations business to drive Agile practices implement operational improvements and ensure effective collaboration across design product and technology teams. You bring strong organizational and problemsolving skills and proactively embrace experimentation and continuous improvement in your daytoday work. As someone with a passion for design / user experience you are highly adept at advocating for its role in successful product development with product and tech partners.
Job Responsibilities:
- Oversee the delivery of your assigned portfolio or programs by partnering with design leads and product partners to translate roadmap needs into actionable plans ensuring that resources are aligned with the highest priority strategic business initiatives. Manage program risks and drive issue resolution to ensure successful delivery.
- Lead the implementation and continuous improvement of Agile practices within the design team by facilitating the introduction of Agile ceremonies providing training and coaching fostering crossfunctional collaboration and advocating for Agile principles to enhance team efficiency collaboration and transparency. Identify and implement other operational process improvements (outside of Agile) to allow for more efficient and streamlined work delivery.
- Build strong connections across design product and technology partnerships enabling collaboration and connectivity across distributed teams including design program managers embedded in other parts of the Operations portfolio.
- Facilitate the delivery of a variety of reporting needs at the program and portfolio level including status and impact reporting as well as annual budget planning and monthly updates on resource utilization and forecasts.
- Monitor and track OKRs to assess the success of individual and team initiatives.
- Collaborate with design to facilitate workshops to drive alignment ideation and problemsolving across teams and stakeholders.
- Maintain a pulse on team health and morale communicating risks and improvement opportunities to the leadership team.
- Contribute best practices tips and templates to the core Design Program Management team proactively.
- Advocate for the role of design in product development by educating stakeholders on its value and impact fostering a deeper understanding and appreciation of designs contribution to business success.
Required qualifications capabilities and skills
- 7 years minimum experience in Design Program Management User Experience Design Design Operations Design Management Product Delivery or Operations role dedicated to improving design delivery within a crossfunctional agile product delivery environmentincluding ahigh level of proficiency working in Jira including dashboards and automations
- Knowledge of the endtoend product design process design and delivery workflows design systems tools and agile delivery methods
- Demonstrated results in implementing and/or improving delivery workflow processes with increased speed and efficiency
- A growth mindset with enthusiasm for scaling design delivery and enabling datadriven decisionmaking
- Experience navigating complex matrix organizations anticipating and resolving blockers and influencing at all levels
- Confident facilitator communicator and crossconnector of people information and ideas
- Proficiency in Microsoft Teams Confluence Figma. Powerpoint Excel
Preferred qualifications capabilities and skills
- Professional qualification in Lean Project Management Agile/Scrum Certification or Product Management
- Knowledge and understanding of the business value of design design processes and workflows
- Understanding of service design principles research methods systems thinking and experimentation practices is a significant advantage
Required Experience:
Manager
Employment Type
Full-Time
