Social Services Case ManagerPathway of Hope
Social Services Case ManagerPathway of Hope
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Job Description
POSITION TITLE: SOCIAL SERVICES CASE MANAGER/PATHWAY OF HOPE
STATUS: FULL TIME / NONEXEMPT
DIRECTOR SUPERVISOR: CORPS OFFICER
GENERAL STATEMENT: The Salvation Army is a branch of the Christian Church and the ultimate goal of all programs is a spiritual regeneration of all people.
MISSION STATEMENT: The Salvation Army an international movement is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by love for God. Its mission to practice the Gospel of Jesus Christ and meet human needs in His name without discrimination.
SCOPE OF POSITION:
The Pathway of Hope (POH) initiative of The Salvation Army aims to provide strengthsbased intensive case management services to families who desire to take action to break the cycle of intergenerational poverty and move from crisis to selfsufficiency. The purpose of this role is to organize lead and support all social service efforts of the Yakima Corps.
The Social Services CM/Pathway of Hope (Case Manager) will provide ongoing support and expertise through comprehensive assessment planning implementation and overall evaluation of clients needs utilizing the strengthsbased perspective and motivational interviewing. The Case Manager will assess the housing health financial and psychological needs of program participants as well as collaborate with the Salvation Army Corps and community partners for a holistic and wraparound approach that will aim to meet identified goals in the clients individualized action plan and create an environment of stability and a network of support. The Case Manager will follow through on all assigned cases.
The Case Manager will be expected to keep track of case notes and case plans through the collection and reporting of client data into identified social services management system; WellSky Community Services. The Case Manager provides services according to the standards of The Salvation Army that are culturally competent ethical and promote a healthy balanced lifestyle. This position will also develop a working relationship and knowledge of other service agencies to network and work together for the greater good of Yakima County.
MINIMUM QUALIFICATIONS:
Bachelor of Arts in Social Work preferred or related field and/or minimum of 23 year of Case Management experience
Must possess a valid Washington drivers license and be 21 years of age or older
Minimum one year of experience working with lowincome and/or homeless families
Must be able to pass a criminal background check
If working in vicinity of children a criminal background check is required with certification for Protect the Mission (PTM) policies and procedures
KNOWLEDGE SKILLS AND ABILITIES:
Knowledge of the unique issues of homelessness
Ability to work with diverse populations in a trauma informed sensitive and nonjudgmental manner
Basic understanding of mental health disorders
Knowledge of Strengths Perspective Stages of Change Model and Motivational Interviewing
Ability to read write speak and understand English
Bilingual English/Spanish is preferred
Proficient in Microsoft Windows and use of Word Excel and PowerPoint
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Plan and execute levels of social service support needed within Yakima County.
Screen clients for various Salvation Army programs and complete applications as needed
Record and maintain statistical information that pertains to services given and received
Develop and maintain knowledge of Salvation Army and countywide social services and programs
Participates in all trainings for Pathway of Hope & WellSky Community Services; including but not limited to Strengths Based Perspective Motivational Interviewing Trauma Informed Care/DeEscalation and Stages of Change Model
Determine client eligibility for POH services and/or financial assistances available through YAKIMA Corps
Conduct intake and assessments such as URICA Client Sufficiency Matrix Personal Strengths and Herth Hope Index
Develop an individualized action plan and set of goals for each client
Provide ongoing case management/assessments for clients at 30 60 90 and 12 months; with an additional year of follow up after completion of Pathway of Hope
Provide referrals to clients on housing health benefits financial support and available community and public services
Record and maintain accurate and thorough client data utilizing WellSky Community Services
Respects and adheres to client privacy guidelines (HIPAA 42 CFR and relevant POH guidelines)
Support clients spiritual growth by connecting them to pastoral care representative for pastoral care
Network with outside appropriate agencies and build relationships with community partners
Maintain a current file of appropriate community resources for staff use
Attend monthly case management meetings to update the team concerning service plan progress and emerging needs
Participate in meetings with the Divisional Pathway of Hope Coordinator
Compile monthly statistical reports as required by the Division
Maintain positive working relations with Salvation Army representatives volunteers and all agencies providing services to clients
Drive a Salvation Army vehicle to attend community meetings or meet clients in the community as needed
Other duties as assigned by the management team
PHYSICAL REQUIREMENTS:
Ability to sit walk stand bend squat climb kneel and twist on an intermittent or continuous basis.
Ability to grasp push pull objects such as files file cabinet drawers and reach overhead.
Ability to use hand to finger handle or feel objects tools or controls.
Ability to operate telephone.
Ability to operate a desktop or laptop computer.
Ability to lift 20 lbs.
Ability to access and produce information from a computer.
Ability to understand written information.
WORKING CONDITIONS: It is important for the case worker to be highly motivated and a selfstarter. Some work will be done in the community with some desk work at the Corps. Business casual attire during office and client visits. May need to wear business attire for certain functions. Attendance in trainings and meetings is required.
MISCELLANEOUS: The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory or all duties responsibilities and qualifications of employees assigned to this job. Management has the right to add to revise or delete information in this description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Employees will be required to follow any other jobrelated instructions and to perform any other jobrelated duties requested by management. This document does not create an employment contract implied or otherwise other than at will employment relationship.
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.
Required Experience:
Manager
Employment Type
Full-Time
