Technology Services - Assistant to the CIO 2526

THIS POSITION IS FOR UPPERCLASSMEN ONLY. FRESHMEN ARE NOT ELIGIBLE TO APPLY FOR DEPARTMENT POSITIONS. This position is for the full academic year.

Expected hours of work per week: 812

Work Location & Hours: Mills Hall 110 or 122/ 8 am 4:30 pm Monday Friday

Some hours may be offered on Saturday if assisting with special projects.

Work is to be done in Mills 110 unless otherwise directed.

Qualifications for Position:

• Proficiency with Windows environments including Microsoft Word Excel and Access. Basic knowledge of Googles Workspace for Education (Mail Calendar Contacts Drive Sheets Docs and Slides)
• Very strong problemsolving/troubleshooting skills are a must
• Ability to work independently without close supervision
• Able to sit for long periods
• High motivation to provide excellence in customer support
• Advanced knowledge of Microsoft Excel and Oracle databases is preferred.

Expected Duties and Responsibilities:

• Assist with clerical duties (i.e. typing filing mail etc..
• Assist with inventory management.
• Review technical documentation for SQL scripts and data flow between system interfaces and update as instructed.
• Assist with reports related to support tickets needing escalation support request closures and satisfaction surveys.
• Test applications used on campus and develop printed and videobased enduser documentation.
• Proofread existing enduser documentation and departmental reports.
• Fulfill such other duties as assigned by the Chief Information Officer.

Resume skills development (NACE Competencies required by employers) to be developed

• Career & SelfDevelopment including assuming duties or positions that will help one progress professionally in a technical support field
• Communication in the form of carefully listening to instructions and asking questions when
• needed for clarification
• Critical Thinking in the form of multitasking well in a fastpaced environment.
• Global Literacy isdisplayed by working with students faculty and staff who have various points of view that may differ from your own
• Leadership through serving as a role model to others by approaching tasks with confidence and a positive attitude
• Professionalism by showing attention to detail resulting in few if any errors in the work completed. This includes being on time for your scheduled shifts use of the timeclocks and timecard submissions.
• Teamwork including being accountable for individual and team responsibilities and deliverables
• Technology by quickly adapting to new or unfamiliar technologies and asking questions when you are unclear about an application

Work Habits (with the alignment of Core Values)

The College asks its staff members the following fundamental work habits:

• Do good work. (Service Diligence Faithfulness)
• Take ownership of your job. (Selflessness Diligence Resourcefulness Enterprising Creative)
• Be punctual. (Service Diligence Integrity Faithfulness)
• Dress professionally and appropriately for your job. (Humility)
• Make suggestions when appropriate. (Resourcefulness Enterprising and Creative)
• Communicate openly and honestly. Seek to resolve differences in accordance with the scriptural patterns summarized in the Staff Manual policy on Fair Treatment as well as the Grievance and Appeals Procedure. (Integrity Faithfulness)
• Attend chapel services at least once per week on average. (Integrity Faithfulness)

Work Environment

• This job operates in a professional office environment.
• This role routinely uses standard office equipment such as computers and phones.

Physical Demands

• Sitting: Remaining in the seated position
• Lifting: Raising or lowering an object from one level to another (includes upward pulling) 2550 lbs.
• Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately loudly or quickly

Required Experience:

Chief