Strategic Operating Partner

Were on a mission to provide equitable access to economic opportunity for everyone.

We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing highpotential individuals both inside and outside of a companys current workforce and then we create applied guided and equitable learning programs with measurable impact. Because we believe the world needs a better way to match its potential.

We work with over 1500 leading companies including the likes of Microsoft Citi and Just Eat to help solve their businesscritical problems and weve trained over 16000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters together.

Join Multiverse and help us set a new course for work.

Role Overview:

With a strong operational footprint and over 800 employees globally we have ambitious plans to continue to scale and we are seeking a highly motivated Strategy & Operations Lead to serve as a crucial partner to our COO. The COO is responsible for Strategy Operations Marketing People and International Expansion within Multiverse. The Strategy & Operations Lead role provides critical support in driving strategic initiatives and ensuring crossfunctional coordination communication and across the company as it continues its scaling journey.

The ideal candidate will be a highly organised proactive problemsolver with exceptional communication and analytical skills capable of navigating complex fastchanging environments dropping in to help organise and accelerate work on key projects and driving impactful results. This person will be a trusted advisor anticipating needs and proactively addressing challenges to maximize the effectiveness of the COO. An important aspect of this role is a strong comfort level with data and analytics strategy and technology including the ability to rapidly learn and experiment with emerging AI productivity and reasoning tools.

Responsibilities:

• Operational Excellence & CrossFunctional Collaboration:

  • Drive operational improvements by streamlining processes and enhancing crossfunctional communication.

  • Manage and facilitate key business reviews ensuring alignment and progress tracking.

  • Lead project management for certain crossfunctional initiatives ensuring timely and successful .

  • Attend meetings on crossfunctional initiatives with the executive to provide project management support and facilitate postmeeting followup.

  • Provide support to teams undertaking strategic or oneoff projects including project management and strategic contributions.

  • Work to improve cross functional meeting effectiveness.

• Strategic Partnership & Executive Support:

  • Act as a thought partner to the COO anticipating needs and proactively addressing challenges.

  • Prepare comprehensive briefing materials including agendas talking points and presentations for internal and external meetings ensuring the executive is fully prepared.

  • Provide strategic counsel on meeting preparation desired outcomes and followup actions ensuring meetings are productive and impactful.

  • Ensure the COOs time spent aligns with strategic priorities maximizing effectiveness.

  • Liaise with the team EA to schedule necessary meetings to advance key priorities and ensure timely followup on commitments.

  • Liaise with external stakeholders to ensure they are well briefed.

• Strategic Analysis & Communication:

  • Occasionally conduct market analysis and other strategic research to support decisionmaking.

  • Prepare materials for board meetings exec meetings and other critical presentations.

  • Collaborate with the PR and brand team to prepare the executive for external events panels and speaking engagements including briefing materials speeches and practice sessions with feedback.

• Relationship Management & Culture:

  • Facilitate relationshipbuilding between the executive and team members at all levels of the organization.

  • Act as a cultural ambassador promoting and reinforcing the companys core values.

• Technology and AI Proficiency:

  • Demonstrate a high level of techliteracy and comfort with utilising various digital tools and platforms.

  • Proactively explore and experiment with emerging AI productivity and reasoning tools to enhance efficiency and strategic insights.

  • Identify and implement opportunities to leverage AI to streamline processes and improve decisionmaking.

Qualifications:

• 3 years of highcalibre professional experience in strategy strategy consulting operations or a related field preferably in a fastpaced highgrowth environment.

• Proven track record of driving strategic initiatives and achieving measurable results.

• Strong analytical and problemsolving skills with the ability to translate data into actionable insights.

• Exceptional communication and interpersonal skills with a high EQ and the ability to build rapport with diverse stakeholders at all levels.

• Excellent organizational and project management skills with the ability to manage multiple priorities and deadlines.

• Ability to maintain confidentiality and handle sensitive information with discretion.

• Experience working closely with senior executives is highly desirable.

• Smart and dynamic with strong data analysis skills.

• Very tech literate and comfortable experimenting with AI tools.

• Proficiency / fluency in another European language would be an advantage.

• Some kind of sense of humour / ability not to take life / yourself too seriously

Preferred Qualifications:

• Experience in a founderled tech company

• Experience in a company with operational delivery

• Experience in a B2B company

• Experience in a UK company with international operations

• Experience in change management.

Why Join Us

• Opportunity to shape the strategy of a highgrowth Series D company with big ambitions.

• Work closely with top executives and crossfunctional leaders.

• A dynamic fastpaced culture where your work directly impacts the companys future.

• This role might suit someone who wants to be a Chief of Staff in future or someone who wants to pivot out of a strategy consultancy into an operational role.

Benefits

Time off 27 days holiday plus 5 additional days off: 1 life event day 2 volunteer days and 2 companywide wellbeing days and 8 bank holidays per year

Health & Wellness private medical Insurance with Bupa a medical cashback scheme life insurance gym membership & wellness resources through Gympass and access to Spill all in one mental health support

Hybrid & remote work offering with regular visits to the London office and the opportunity to work abroad 45 days a year

Team fun weekly socials companywide events and office snacks!

Our commitment to Diversity Equity and Inclusion

Were an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race colour ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. This will never change. Read our Equality Diversity & Inclusion policy here.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service (DBS) for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.

If youre excited by the opportunity to drive strategy and at a global scale wed love to hear from you!