Senior Digital Repair Specialist
Senior Digital Repair Specialist
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Job Description
t Reliance Industries Limited we are committed to driving innovation excellence and sustainability across diverse industries. As one of Indias largest and most dynamic conglomerates we offer exciting career opportunities for individuals who are passionate forwardthinking and ready to contribute to our vision of building a brighter tomorrow. We are looking for talented professionals to join our team and be a part of our journey toward shaping the future.
Job Description
1. Interact with customers on handset other Mobility/Fixed devices related issues
2. Troubleshoot devices defects
3. Handle devices related queries
4. Record job entry in Customer Relationship Management portal
5. Upgrade software of devices.
6. Assemble / dismantle smartphones (unibody/duo body.
7. Repair handsets by changing screen speaker mic camera etc.
8. Repair handsets by PCB swap subPCBA/charging connecter replacement etc.
9. Deposit of cash collected through service.
10. Verify devices for exchange
11. Inspection of FTTx devices
12. Job role requires travel to various touch points as planned/as & when required.
13. Train/Support/Supervise extended service touch points at own stores and engage them in Device Service Delivery
14. Adhoc responsibilities include mandatory participation in activities rolled out from time to time viz. attending to the complaint calls pertaining to SLP devices & related support systems at own sites & sites Outcalling due for recharge base; coaching set of Jio Associates and enhancing their participation & productivity (sellout & activation.
Skills
1. Customer focus
2. Good communication skills
3. Problem solving
4. Spares operations knowledge
5. Handset repairs knowledge of CRM systems
Experience Required
24 Years
Education
102/ITI/Diploma/Certification in Device Care
Location : Dabhoi and Dahod
Thanks & Regards
Namrata Meghani
Talent Acquisition Team
Reliance Industries Limited
Required Experience:
Junior IC
Employment Type
Full-Time
