Customer Success Specialist

An Amazing Career Opportunity for a Customer Success Specialist!!
Location: Eden Prairie MN
Job ID: 35773

The Customer Success Specialists role is to participate in the planning coordination solution development and implementation activities related to the integration of applications and technologies to HID FARGO Connect FARGO printers and other cloudbased solutions. Given end users and partners help shape our roadmap proven communication skills are a must. Collaboration with all facets of the solution from hardware team to final integrations should excite you.

Problemsolving skills proficiency in programming languages and data structures and knowledge of integration best practices are critical to successful performance in this role.

Who are we

HID powers the trusted identities of the worlds people places and things allowing people to transact safely work productively and travel freely.
We are a hightech software company headquartered in Austin TX with over 4500 worldwide employees. Check us out here: and Issuance (SI):
Secure Issuance part of HID Global offers the worlds broadest and most sophisticated portfolio of card printers laser engravers encoders and software. For more than 25 years organizations across a variety of industries from enterprise corporations and government agencies to financial institutions and universities have relied on HID Global Secure Issuance for the custom personalization and issuance of secure identity credentials and financial cards. With a history of pioneering patented technologies and expertise business integrity and longstanding customer confidence HID Global is a global leader in secure card issuance innovation.

As our Customer Success Specialist youll support HIDs success by:
Participating in and/or leading the planning of integration projects.
Designing developing and delivering integration solutions within the organizations architectural principles policies and guidelines.
Assisting with problem determination and resolution efforts when operational issues with integration solutions arise.
Developing standards processes and documenting to support and facilitate integration projects and initiatives including installation and upgrade procedures.
Assisting with identifying opportunities to enhance or improve business processes
Providing guidance to other Secure Issuance & HID development members.
Regularly meeting with end users/partners and support industry events
Collaborating with Prod IT team in maintaining and monitoring production software

Your Experience and Background include:
Fouryear college diploma or university degree in computer science or computer engineering
2 years direct experience in software development or delivery.
Experience with business and technical requirements analysis business process modeling/mapping and methodology development and data mapping
Knowledge of system and software quality assurance best practices and methodologies.
Experience with relational databases structed data and management techniques is a plus

What we can offer you:
Competitive salary and rewards package
Competitive benefits and annual leave offering allowing for worklife balance
A vibrant welcoming & inclusive culture
Extensive career development opportunities and resources to maximize your potential
To be a part of a global organization that is pioneering the hardware software and services that allow people to confidently navigate the physical and digital worlds

Why apply
Empowerment: Youll work as part of a global team in a flexible work environment learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents skills and experiences. You dont need to check all the boxes. If you have most of the skills and experience we want you to apply.
Innovation: You embrace challenges and want to drive change. We are open to ideas including flexible work arrangements job sharing or parttime job seekers.
Integrity: You are resultsorientated reliable and straightforward and value being treated accordingly. We want all our employees to be themselves to feel appreciated and accepted.

HID is committed to building a diverse equitable and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer we welcome applications from individuals of all backgrounds experiences and perspectives. We evaluate applicants without regard to race color religion gender gender identity or expression sexual orientation national origin disability age veteran status or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions please contact

We make it easier for people to get where they want to go!
On an average day think of how many times you tap twist tag push or swipe to get access find information connect with others or track something. HID technology is behind billions of interactions in more than 100 countries. We help you create a verified trusted identity that can get you where you need to go without having to think about it.

When you join our HID team youll also be part of the ASSA ABLOY Group the global leader in access solutions. Youll have 63000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally. As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.

#LIHIDGlobal