Technical Writer - TSDS
Technical Writer - TSDS
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Location: Onsite Austin TX USC/GC no H1B
I. DESCRIPTION OF SERVICES
Texas Education Agency requires the services of 1 Technical Writer 3 hereafter referred to as Candidate(s) who meets the general qualifications of Technical Writer 3 Applications/Software Development and the specifications outlined in this document for the Texas Education Agency.
In addition to meeting the minimum required skills the client is seeking a candidate with the following:
- Texas Student Data System (TSDS): Experience working with the TSDS and its data collections
Technical Documentation (External):
- Create comprehensive and clear Texas Student Data System (TSDS) technical documentation for end users.
- Ensure all documents are accurate uptodate and adhere to agency standards and accessibility requirements
- Collaborate closely with the Product Owner team to gather necessary information.
- Documents may include but are not limited to simplified promotion logic guides known software issues software deployment release notes and newsletter updates.
- Assist the Product Owner team with outreach to customers during peak TSDS Data Submission periods.
- Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency (LEA) customers.
- Present outreach findings to the Product Owner team management and division leadership.
- Maintain regular communication with customers to understand their needs and concerns.
Best Practice Documentation (Internal):
- Research industry best practices for documenting internal processes and procedures for the Jira application. Analyze current methods to pinpoint areas for improvement.
- Propose document and implement these methods to improve the Product Owner team efficiency and usability for future projects and initiatives.
- Train and support team members on the new practices creating internal documentation to ensure proficiency.
II. CANDIDATE SKILLS AND QUALIFICATIONS
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Employment Type
Full Time
