Customer Service Consultant
Customer Service Consultant
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1 Vacancy
Job Description
Stoneyellow Dental Care is seeking a Customer Service Consultant to join our team. As a Customer Service Consultant you will be responsible for providing exceptional customer service to our patients and assisting them with any inquiries or concerns they may have. This role plays a crucial part in ensuring our patients have a positive experience with our dental practice.
Responsibilities:
- Respond to patient inquiries via phone email and inperson
- Schedule appointments and manage the appointment calendar
- Assist patients with billing and insurance questions
- Handle patient feedback and resolve any issues in a timely manner
- Maintain patient records and ensure accuracy of information
- Must be able to provide personable friendly World Class customer service to internal and external customers
- Coach and provide valuable feedback to team members fostering their professional growth
- Formulate articulate and prioritize project activities ensuring clarity and alignment
- Develop wellfounded conclusions and recommendations based on thorough analysis
- Proactively seek new knowledge and skills contributing to the development of intellectual capital within our organization
Qualifications:
- High school diploma or equivalent
- 12 years of customer service experience
- Excellent communication skills both written and verbal
- Strong problemsolving abilities
- Ability to work in a fastpaced environment
If you are a customer service professional looking to make a difference in the healthcare industry we encourage you to apply for the Customer Service Consultant position at Stoneyellow Dental Care. Join our team and help us provide topnotch care to our patients!
Employment Type
Full Time
