Onboarding Implementation Manager fmd
Onboarding Implementation Manager fmd
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Job Description
At Moss we give finance professionals the power to automate their daytoday and make forwardthinking decisions.
Our team and culture make us unique were driven by impact and growth where every one of us strives to learn and excel. Recognised by Sifteds Rising 100 and LinkedIns Top Startups were here to help propel your career and together make Moss a lasting success.
Were looking for an Onboarding Implementation) Manager (f/m/d) to drive rapid onboarding and activation for small to midsized customers at Moss. Youll work closely with Sales Product and Customer Success teams to ensure a smooth scalable onboarding experiencefocused on quick product adoption and seamless integration.
Youll take charge of the endtoend customer journey optimizing workflows automating processes and minimizing time spent on emails and meetings. With your expertise in our product and integrations youll guide customers to full platform adoption in record time.
Tasks
Heres a bit more on what you can expect to be doing daytoday:
- Manage the endtoend implementation and activation of a high volume of new customers efficiently and effectively.
- Gain a thorough understanding of customers workflows pain points and priorities to deliver customized setups that focus on implementing key features for customer success.
- Develop and refine scalable processes and automated workflows for onboarding utilizing techenabled solutions to maximize efficiency.
- Monitor customer engagement and activation metrics proactively reaching out to those falling behind to keep rollouts on track.
- Become a subjectmatter expert on Moss suite of products across all our three active markets (Germany Netherlands UK) including integration and configuration capabilities.
Requirements
We think youll need the following experience and qualifications to succeed in this role:
- Prior experience in running streamlined implementation processes in a client facing B2B setting.
- Fluent in both German (C2 and English (C1.
In addition here are the skills and attributes we are looking for:
- Multitasker: Excel in a fastpaced highvolume environment managing multiple accounts and tasks with ease.
- CustomerCentric: A strong commitment to understanding and prioritizing customer success with comfort using calls as the primary communication method.
- TechSavvy: Proficiency with CRM tools automated workflows and datadriven decisionmaking to streamline processes and enhance customer outcomes.
- Problem Solver: Approaches challenges with a solutionfocused mindset creatively addressing customer needs and overcoming obstacles.
Benefits
Be part of a culture that thrives on impact and speed where you can take bold moves learn fast and accomplish more. Were a place where you can fast track your career heres what else to expect:
- Topofmarket compensation package including equity.
- Our vibrant offices are at the heart of our culture where inperson time fuels collaboration and connection over weekly breakfasts and Friday demos.
- Additional benefits include: 20 days work from abroad 600EUR/GBP Learning & Development Budget and other local benefits.
Employment Type
Full Time
