Product Expert - Web Responder
Product Expert - Web Responder
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is a remote position.
First Due is seeking a techsavvy leader to work as a Product Expert on our Web Responder module. You will be the subjectmatter expert on your assigned First Due module(s) providing industryleading leadership guidance and support as First Due continues to build its bestofbreed endtoend fire and EMS platform.
The Role
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Act as the subject matter expert for the assigned area of the product by having indepth knowledge of functionality configuration and industry best practices in one of the following areas: Fire Prevention Fire Incident Reporting EMS/ePCR Public Safety Scheduling Fire/EMS Asset Management Fire/EMS Training Fire/EMS Analytics and Reporting
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Build and use a full understanding of the features being developed in current and future sprints as well the product roadmap and overall product vision to support Implementation Customer Success and other customerfacing First Due groups.
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Maintain awareness of support tickets and requests coming in as well as assist with handling those requests as needed
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Work closely with the Product Manager and Product Owner daily to maintain awareness of product progression; provide input and assist with ideation and solutioning for product development.
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Serve as the primary point of contact between the product organization and customers and customerfacing teams
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Assist the Sales team with presentations and discussions for current and potential customers
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Work with the Implementation team in solutioning and configuring the product to meet the needs of customers
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Troubleshoot and prioritize incoming requests in cooperation with the Support team.
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Assist the Client Success team with ensuring customer happiness and support upsell opportunities
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Triage enhancement requests and conduct research (internally and with customers) to fully understand and identify high value high impact capability uplifts
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Participate in regional and national user group meetings both virtually and in person
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Develop a deep understanding of competitors capabilities within the assigned area of the product
Requirements
Qualifications & Experience
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Experience in Public Safety software or operations (preferably in Fire or EMS)
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Ability to take customer requests determine the desired end state and provide a straightforward path to the most efficient solution
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Strong analytical and critical thinking skills
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Excellent written and verbal communication skills
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We welcome a diverse workforce! If you don t fit all the qualifications for the job listed above but feel you bring unique experience and perspective that would serve this role and First Due well we encourage you to apply.
Benefits
Physical Demands and Work Environment
This role is fully remote with minimal travel expectations at this time. Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process please reach out to .
Working at First Due
First Due offers a comprehensive compensation and benefits package for eligible employees including competitive pay medical dental and vision coverage FSA/HSA 401(k) flexible PTO a fully remote workplace a technology stipend opportunities for advancement and other benefits and perks that sets our team apart. Visit to learn more.
If you are a resident of a state with wage transparency laws please reach out to for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower based on nondiscriminatory criteria including but not limited to relevant professional experience geographic location knowledge skills and abilities. This range will be reviewed on a regular basis.
About First Due
First Due is reimagining Fire and EMS by providing a modern cloudbased platform that allows agencies to run their entire operation in one place. From Fire Prevention PreIncident Planning Incident Reporting Scheduling Asset Management Reporting Response and more First Due is leading the public safety software industry in transforming public safety through nextgeneration technology and innovation.
Locality Media Inc. dba First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status or any other protected status or class. We are committed to promoting an environment of respect acceptance diversity and inclusivity and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.
When you apply for a role at Locality Media Inc. dba First Due we will collect some personal data including information from your application resume or LinkedIn profile. This information is used during the interview and candidate evaluation process for opportunities at First Due and is only shared internally. Please review our candidate privacy notice here.
First Due s cutting-edge Fire and EMS software solution provides an end-to-end platform for thousands of Fire and EMS agencies across North America. We re searching for an empathetic and organized Product Expert to help our PM team continue to succeed.
Employment Type
Full Time
