Customer Service Rep
Customer Service Rep
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1-3years
65000 - 65000
1 Vacancy
Job Description
Join Our Team as an Account Representative / Customer Service Rep!
Location: Middle River MD (OnSite/Hybrid)
Industry: Chemical Manufacturing
Company Type: Chemical Distributing
Type: FullTime/Direct Hire
Environment: Hybrid (inoffice after 90 days)
Compensation: $up $65000 per year
Sole Hire LLC a renowned recruitment and HR consulting firm is excited to announce an opportunity for a strategic and dynamic individual to join our clients team as an Account Representative / Customer Service Rep within the innovative Chemical Manufacturing industry.
About the Role:
Are you passionate about enhancing client experiences and delivering exceptional service As an Account Representative / Customer Service Rep you will be at the forefront of ensuring customer satisfaction by understanding and empathizing with client needs effectively communicating solutions and maintaining strong relationships. This role not only offers a hybrid working environment but also the opportunity for career growth and development in a supportive work culture.
Key Responsibilities:
- Deliver exceptional customer service by providing accurate information about products and services processing orders and resolving issues efficiently.
- Maintain a positive and helpful demeanor to ensure complete customer satisfaction.
- Identify and prioritize customer issues ensuring timely updates and resolutions.
- Process orders changes and cancellations while keeping detailed records of all customer interactions and actions taken.
- Collaborate with internal departments for unresolved issues to ensure a seamless customer experience.
Requirements
Qualifications and Skills:
- High school diploma or equivalent; minimum of 3 years of related experience preferably in chemical manufacturing.
- Proficiency in Microsoft Office is required.
- Strong email communication skills are essential.
- Proficiency in CRM systems with experience in Datacor being a plus.
- Excellent verbal and written communication skills with a strong orientation towards service and critical thinking.
- Ability to multitask effectively and manage time efficiently.
- Detailoriented with active listening skills.
Work Environment:
- Enjoy a standard indoor office setting with a flexible 4X1 hybrid schedule.
- Engage in activities that require sitting keyboarding speaking and listening ensuring effective communication and task management.
Benefits
Benefits:
Join a team that values its employees by offering a comprehensive benefits package including Medical Dental and Vision insurance Paid Time Off (PTO) and Holidays. We also provide a 401(k) plan with a 4 match among other fantastic perks that promote a healthy and balanced life.
Why Join Us
This position not only offers a competitive salary and benefits but also provides a platform for professional growth in a dynamic industry. Be a part of a team that values innovation collaboration and a commitment to excellence.
If you are ready to take the next step in your career and contribute to a thriving company we would love to hear from you! Apply today and let Sole Hire LLC connect you to this exciting opportunity.
Education
High School Diploma or GED
Employment Type
Full Time
