Customer Experience Lead Response Specialist
Customer Experience Lead Response Specialist
Posted on :
25-04-2025
Employer Active
1 Vacancy
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Monthly Salary
38000 - 38000
Vacancy
1 Vacancy
Posted on :
25-04-2025
Job Description
This is a remote position.
Role Name: Customer Experience & Lead Response Specialist
Schedule: 40 hours/week 9am to 6pm MF
Client Timezone: Mountain Time (Arizona)
Client Timezone: Mountain Time (Arizona)
Client Overview
Join a rapidly expanding pool service company thats transforming the industry in the Southwest United States. This established business is embarking on an ambitious growth journey with plans to scale from 50 to 1000 customers through innovative marketing and superior customer service. Backed by experienced leadership with a proven track record of business success this company is positioning itself as a premium service provider in a thriving market with significant private equity interest.
Job Description
As our Customer Experience & Lead Response Specialist youll be the vital first point of contact for new customers playing a crucial role in our aggressive growth strategy. This position combines rapid lead response customer service excellence and administrative support in a dynamic fastpaced environment. Youll leverage modern technology including CRM systems to ensure exceptional customer experiences while maintaining industryleading response times. This role offers performance bonuses career growth potential and the opportunity to be part of a business transformation story. As we scale top performers will have opportunities to grow into team leadership positions.
Responsibilities
- Respond to new customer inquiries within 12 minutes through various channels
- Make warm welcome calls to confirm scheduled appointments
- Follow up with potential customers who havent completed their booking process
- Execute our customer nurturing campaign through calls emails and text messages
- Manage appointment scheduling and calendar coordination
- Provide friendly professional responses to customer questions using established guidelines
- Monitor and manage leads through our CRM system (Go High Level)
- Support social media presence and engagement
- Handle various administrative tasks during quiet periods
- Maintain detailed records of all customer interactions
- Track and report on key performance metrics
Requirements
- Excellent English communication skills with a clear friendly phone manner
- Previous experience in customer service or call center environment
- Proven ability to maintain focus and attention to detail in a remote work setting
- Proficiency with CRM systems and basic computer skills
- Reliable highspeed internet connection
- Quiet professional work environment
- Strong time management and organizational skills
- Ability to work independently while maintaining high engagement
- Experience with social media platforms
- Comfort with performance metrics and goalbased work
- Ability to adapt to new technology and processes
Independent Contractor Perks
- HMO Coverage for eligible locations
- Commissions and incentives
- Permanent work from home
- Immediate hiring
- Steady freelance job
ZR22491JOB
Excellent English communication skills with a clear, friendly phone manner Previous experience in customer service or call center environment Proven ability to maintain focus and attention to detail in a remote work setting Proficiency with CRM systems and basic computer skills Reliable high-speed internet connection Quiet, professional work environment Strong time management and organizational skills Ability to work independently while maintaining high engagement Experience with social media platforms Comfort with performance metrics and goal-based work Ability to adapt to new technology and processes Independent Contractor Perks HMO Coverage for eligible locations Commissions and incentives Permanent work from home Immediate hiring Steady freelance job ZR_22491_JOB
Employment Type
Full Time
Company Industry
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