Asset Recovery Team Member
Asset Recovery Team Member
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Job Description
Join the Westgate Resorts team as an Asset Recovery Team Member where your communication and negotiation skills play a critical role in helping owners avoid foreclosure and recover their ownership. This phonebased role involves direct engagement with Westgate Owners to recover pastdue balances offer tailored solutions and present alternatives such as Warranty Deeds. Youll contribute to revenue growth by applying sales strategies and maintaining a high level of customer service.
In this role youll:
Engage with owners via phone understanding individual situations and providing personalized options to prevent foreclosure.
Use negotiation techniques to recover overdue payments and create winwin outcomes.
Present and explain available solutions such as Warranty Deeds including associated benefits and fees.
Apply sales strategies to promote new units and assist with owner retention.
Accurately document all interactions and followup steps.
Collaborate with team members to share insights and best practices.
Escalate complex cases to supervisors while maintaining a customerfocused mindset.
Maintain positive and empathetic relationships with owners throughout the recovery process.
Qualifications :
Qualifications
Education: High School Diploma or equivalent required
Experience: Previous experience in owner relations sales or collections preferred
Licenses/Certifications: Real Estate License
Skills & Abilities:
Strong negotiation and sales strategy skills
Clear and empathetic verbal communication
Ability to adapt communication style based on individual needs
Accurate documentation and followup skills
Comfortable working in a fastpaced goaldriven environment
Additional Information :
Why Westgate
- Comprehensive health benefits medical dental and vision
- Paid Time Off (PTO) vacation sick and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life Disability Accident Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e. hotels cruise resorts restaurants entertainment etc.
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
