Director Property Management - Affordable

About the Director Property Management Opportunity:

Reports Directly To: Chief Operating Officer 
Direct Reports: 2 Assoc. Directors of Property Management 1 Compliance Manager and 1 Maintenance Leader
Organizations: Operations Leader Leadership Team Member
Indirect Reports: Property management compliance and maintenance teams (approximately: 200 employees across 6 different states and 36 cities) 
Ability to Travel: Up to 40 of the time

The Director of Property Management is responsible for all aspects of property management operation compliance maintenance monitoring operational and financial performance of properties ensuring that established objectives are achieved building a strong team and providing guidance training leadership and growth opportunities for property management staff.  Finally the ideal candidate must routinely model our Core Values and ensure the property management function is focused on consistently achieving our Mission and best in class performance.

Success Factors:

• Proven expert in affordable housing multifamily industry

  • Bachelors Degree within a discipline related to this role and industry.

  • 10 years of experience in property management showing progressive growth and accomplishment in the field with significant managerial responsibility.

  • 3 years in a Regional Director/District Director level role within multifamily industry (preferred)

  • 5 years HAP experience required along with indepth knowledge of LIHTC Housing Trust Fund and Safe Harbor.

  • 5 years equivalent level experience in overseeing affordable and market rate multifamily/mixedincome portfolio of 5000 or more units. 

  • Significant experience scaling & growing Property Management function within a multifamily organization.

  • Significant experience managing multiple programs across a large portfolio and geographic reach.

  • Strong awareness of the competitive market and industry trends.

  • YARDI software experience is highly preferred. 

  • Active in professional organizations (NAHMA NCHM BOMA IREM etc. (preferred). 

  • Preferred professional designations: HCCP SHCM CPD C3P. 

  • Strong proficiency in Google Suite Microsoft Office including Word Excel PowerPoint.
     

• Passion for collaborating with others & developing and mentoring team members
  • Participates as an active and contributing member of the extended Executive Team and assists in the development and implementation of Company organizational strategies goals and objectives. 

  • Develops and maintains a positive and productive team environment providing guidance and motivation to maximize portfolio value and streamline reporting. 

  • Provide strong leadership to Associate Directors and Regional Managers including communicating mission defining culture and motivating performance. 

  • Trains and develops direct reports for success in their current and future roles. 

  • Acts as the quarterback calling the plays and coordinating team members on the assets as directed by the Strategic Business Plan working to drive revenue control expense and maintain Company assets. 

  • Makes annual salary recommendations reviews and approves salary recommendations in partnership with the Human Resources Department.

  • Identifies communicates and continuously works toward improvements in property management best practices maintaining updating and implementing the Operations Manual.

  • Conduct routine internal assessment audits and complete detailed written assessments to help determine preparedness of location and concurrence with brand standards and programs.

  • Proactive oversight of compliance team ensuring proper team composition and focus on key compliance metrics i.e. file reviews upcoming site and regulatory inspections (i.e. MORs) critical HUD/HAP deadlines timely recertification applications and maintaining positive reputation with state agencies.

  • Provides guidance to the Regional team members on major repairs tenant improvement and capital improvement projects and daily operations with the Regional Maintenance Supervisor and Development team. 

  • Ensure all complaints disturbances and violations are investigated and resolved in a timely manner and in accordance with all legal requirements. 

  • Conduct routine site inspections to ensure that the physical aspects of the properties meet established standards (including lender requirements) regarding the grounds curb appeal risk management / safety requirements (OSHA) and implement corrective measures as necessary. 

  • As appropriate assists in the establishment of project parameters design scope and capital authorization approvals. 

  • Work with key departments to ensure the assets are performing to meet the investment objectives of the company. 

  • Develop and supervise staffs development of a comprehensive capital improvement schedule for each property in the portfolio. 

• Comfortable managing analyzing and communicating property management financials KPI progress and related metrics in a collaborative environment

  • Meets or exceeds company sales and profit expectations while maintaining standards.

  • Ability to analyze and synthesize large amounts of quantitative and qualitative information and extrapolate the business and financial significance of the information.

  • Ability to understand interpret and apply financial disciplines to all aspects of the business.

  • Ability to forecast and project trends: proactively manage the financial viability of the business.

  • Establish and oversee budgets and identify quarterly priorities and savings opportunities.

  • Responsible for financial controls people management facilities quality and general business operations and possess the organizational agility to report on these measures on a regular basis.

  • Constantly manage & report on turnover and associated costs.

  • Ensure budget and timeline adherence for projects and deliverables.

  • Crossfunctional business knowledge with a demonstrated depth of P&L knowledge.

  • Leverage the use of talent analytics to provide insights and make recommendations to improve talent ROI and overall strategies.

  • Remain aware of all material property management issues and brief key decision makers including the CEO. 

  • Supports the asset managers development managers and regional managers in the assessment of each propertys current position in the marketplace and in developing value enhancement strategies based upon these assessments. 

  • As appropriate assists in the establishment of project parameters design scope and capital authorization approvals. 

  • Work with key departments to ensure the assets are performing to meet the investment objectives of the company. 

  • Develop and supervise staffs development of a comprehensive capital improvement schedule for each property in the portfolio.

Qualifications :

Position Requirements & Preferences:

• Proven expert in affordable housing multifamily industry

• Bachelors Degree within a discipline related to this role and industry.

• 10 years of experience in property management showing progressive growth and accomplishment in the field with significant managerial responsibility.

• 3 years in a Regional Director/District Director level role within multifamily industry (preferred)

• 5 years HAP experience required along with indepth knowledge of LIHTC Housing Trust Fund and Safe Harbor.

• 5 years equivalent level experience in overseeing affordable and market rate multifamily/mixedincome portfolio of 5000 or more units. 

• Significant experience scaling & growing Property Management function within a multifamily organization.

• Significant experience managing multiple programs across a large portfolio and geographic reach.

• Strong awareness of the competitive market and industry trends.

• YARDI software experience is highly preferred. 

• Active in professional organizations (NAHMA NCHM BOMA IREM etc. (preferred). 

• Preferred professional designations: HCCP SHCM CPD C3P. 

• Strong proficiency in Google Suite Microsoft Office including Word Excel PowerPoint.

Additional Information :

What Characteristics Makes You A Great Fit 

• Enthusiastic and positive attitude with a sense of humor.

• Continuous improvement mindset.

• Must be a great coach and mentor helping associates develop professionally with a clear commitment and passion for what they do. 

• Ability to manage and lead in a dynamic complex and heavily regulated environment. 

• Possess the ability to inspire and empower others and hold team members accountable. 

• Team player with strong work ethic and excellent decisionmaking capabilities. 

• Detail oriented with strong organizational and leadership skills. 

Remote Work :

No

Employment Type :

Fulltime