Conversational Designer Google Dialogflow
Conversational Designer Google Dialogflow
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Job Description
We are looking for a highly skilled Conversation Designer to craft engaging and effective conversational experiences for voice assistants. The ideal candidate has a deep understanding of Natural Language Understanding (NLU) concepts experience of working with Google Platform strong designer skills. You will work closely with Solution Architects business stakeholders and developers to ensure seamless conversational interactions that align with business goals.
Key Responsibilities:
- Design conversational flows for IVR systems using Dialogflow CX incorporating best practices in UX writing voice interaction and call center operations.
- Create and optimize user journeys intents training phrases entity definitions and dialog states to support a wide range of user inputs and outcomes.
- Write naturalsounding onbrand prompts and responses tailored to voice interactions ensuring clarity tone consistency and accessibility.
- Collaborate with crossfunctional teams (developers QA stakeholders) to prototype test and iterate on conversation flows.
- Analyze user behavior and bot performance using analytics tools to identify areas for improvement and suggest enhancements.
- Develop and maintain conversation design documentation style guides and bot persona guidelines.
- Conduct usability testing and call flow simulations incorporating user feedback and tuning NLP models to optimize performance.
Qualifications :
- 3 years of experience designing conversational experiences for voicebased bots.
- Experience working with conversational AI platforms especially Google Dialogflow.
- Strong writing skills with an ability to write natural humancentric dialogue.
- Familiarity with call center operations IVR/ Voice bot logic and telephony systems (e.g. Twilio Genesys Avaya).
- Proven ability to create engaging and intuitive conversational user experiences using Visio or any other suitable tools.
- Solid understanding of business use cases and the value conversational AI brings to organizations.
- Basic understanding of NLP concepts including intents entities and training data.
- Experience conducting UX research or usability testing for voice interfaces is a plus.
- Comfortable working in Agile/Scrum environments managing multiple projects and communicating with technical and nontechnical stakeholders.
Nice to have:
- Knowledge of SSML speech tuning and TTS/ASR best practices.
- Basic knowledge on any programming language such as C C# or JavaScript.
- Portfolio showcasing conversational projects IVR flows or bot design samples.
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99 project success rate and more than 30 yearoveryear revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package including health insurance language courses and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular teambuilding company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality.
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
