Sr Site Reliability Engineer
Sr Site Reliability Engineer
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1 Vacancy
Job Description
The CMDB Site Reliability Engineer will hold the responsibility for developing on the Service Now platform CMDB ITOM Discovery and other CMDB related components as part of the Scrum based Agile framework to advance and maintain Visas CMDB functionality. This will include but is not limited to story implementation data management(CI and Platform) and operational support (Incidents and Requests).
Essential Functions:
- Be part of a global team that has operational support responsibilities where you will be required to work with our internal customers to resolve issues using the Service Now Incident management process and ticketing system.
- Expand and enhance your knowledge of the ServiceNow Platform and its advanced features and capabilities including developing table / attribute level security controls implementing Business Rules Flow Designer Workflows Client Scripts UI Policy and UI Actions as part of development activities for Catalogs Scoped Apps or other platform activities.
- Learn about the Service Now data ingestion capabilities by developing IHETL maps transform maps Robust Transformers precedencebased job schedules using different types of data sources including APIs JDBC or .CSV.
- Work with Service Now ITOM Discovery and its Cloud Discovery capabilities in a multipublic Cloud environment.
- Evolve your experience and knowledge of Service Now capabilities like Performance Analytics & Dashboards Reporting and the CMDB Query builder as part of your day to day activities addressing day to day issues or questions raised by customers or stakeholders.
- Enhance your knowledge of foundational platform concepts like UI Builder and Glide Records as well as the Service Now portal and widget framework.
- Gain knowledge of the Rest APIs as well as SQL and developing queries for data extracts.
- Gain a understanding as part of your day to day responsibilities of VISAs configuration management DB (CMDB) the inherent hierarchal data structures of CSDM data model and better understand how data is stored managed coalesced in VISAs CMDB.
- Be an active participant in our daily standups /project meetings and communicate development and support status.
- Work in a collaborative environment with other team members to ensure that ServiceNow standard bestpractices are utilized for all configurations and customizations.
- Work with end users and educate them on how to be more effective and efficient working on the platform either through informal meetings brown bags or scheduled calls.
- Develop technical requirements documentation and technical diagrams.
- Work with stakeholders to review stories and requirements to develop new capabilities as part of our monthly Sprints and Releases.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications :
Basic Qualifications:
2 or more years of work experience with a Bachelors Degree or an Advanced Degree (e.g. Masters MBA JD MD or PhD)
Preferred Qualifications:
3 or more years of work experience with a Bachelors Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters MBA JD MD)
Bachelors degree OR 4 years of relevant work experience
Four years Service Now development experience on Service Now Platform and CMDB
Candidate should have direct work experience troubleshooting issues on the Service Now platform with Catalog requests data imports or other businessrelated logic.
Effective writing skills with the ability to document application configurations system design and architecture simple run books.
Good communication skills to work effectively with team members support personnel management and customers in geographically dispersed locations and ability to work as part of a team as well as independently with minimum guidance.
Ideal candidate would have completed their ServiceNow Certified System Administrator
Service Now Certified Applications Developer Certification and/or ITOM Discovery Certification
Experience writing in JavaScript
Familiarity with JSON developing integrations utilizing REST Messages and Scripted REST APIs
Experience working in an Agile Development methodology
Master degree in IT Engineering or related Technology field
5 years experience developing on Service Now Platform and/or CMDB
Experience writing in PowerShell and complex SQL queries
Experience working with multicultural teams in diverse geographic locations preferred
Prior Technical SRE or DevOps or Cloud Technologies expertise a plus
GenAI and AI Prompt Engineering skill and experiences a plus.
ITIL V4 expert Certification a plus
Additional Information :
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 510 of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 105800.00 to 149550.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on jobrelated factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
