Night Manager
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Job Description
We are seeking a detailoriented and customerfocused Night Manager to join our team in Swissotel Corniche Park Towers Doha. As a Night Manager you will play a crucial role in ensuring smooth operations and exceptional guest experiences during night shifts at our prestigious hotel.
- Oversee all aspects of hotel operations during night shifts maintaining high standards of service and efficiency.
- Act as the primary point of contact for guest inquiries concerns and feedback ensuring prompt and satisfactory resolution.
- Lead motivate and inspire the night shift team to consistently deliver exceptional service.
- Monitor and manage guest satisfaction implementing proactive measures to enhance the overall guest experience.
- Handle escalated guest issues with professionalism empathy and effective problemsolving skills.
- Prepare review and monitor guest accounts ensuring accuracy and addressing discrepancies promptly.
- Conduct regular safety and security checks throughout the property during night hours.
- Train and mentor staff to uphold the highest standards of hospitality and foster a positive work environment.
- Ensure compliance with hotel policies procedures and industry standards.
- Prepare detailed shift reports and communicate effectively with the management team for proper followup and action.
- Collaborate with other departments to ensure seamless guest experiences and efficient operations.
Qualifications :
- Minimum of one year of supervisory experience in hotel front office operations
- Proficiency in Opera CRS Opera PM Opera Sales & Catering MS Outlook Word Excel and PowerPoint
- Excellent written and verbal communication skills with strong interpersonal abilities
- Proven leadership experience with the ability to inspire and develop team members
- Exceptional guest service skills and a customercentric mindset
- Highly organized detailoriented and able to multitask effectively
- Ability to work night shifts and adapt to a flexible schedule
- Strong problemsolving skills and the ability to make decisions under pressure
- Knowledge of hospitality industry standards and best practices
- Resilient and able to thrive in a fastpaced dynamic environment
- Diploma in Hotel Management or related field (preferred)
- Previous international hospitality experience (preferred)
- Multilingual skills (advantageous)
- Arabic Language is preferred
Additional Information :
Your team and working environment:
Life is a journey. Live It well.
Are you a highly organized and proactive individual with a passion for the hospitality industry This role offers a unique opportunity to be at the heart of our hotels operations providing critical support to our leadership team. If you thrive in a fastpaced environment with a passion to do and have exceptional communication skills we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotels success.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
