Contact Service Apprentice
Contact Service Apprentice
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Job Description
To effectively achieve the following core responsibilities of the Contact Centre:
- To provide World Class Customer Service
- To have contact with internal and external customers
- To work inline with our company vision Warming lives protecting our future
Key Deliverables:
- Capturing maintaining and ensuring the quality of customer data is met by adhering to GDPR.
- Handling all relevant customer interactions.
- Advising customers on the best services available.
- Booking appointments for maintenance and repairs.
- Remote Troubleshooting utilising problem solving skills and persuasive communication.
- Resolving customer queries and complaints.
- To follow our Brand Ambassador ethos.
Additional Tasks/Responsibilities
- Provide technical advice.
- Ordering literature.
- Mailbox training with the potential to process into Live Chat & Social Media.
- Contributing to the overall performance of the team.
- Achieving and maintaining both individual and departmental targets.
Qualifications :
Skills:
- Must be IT literate with good numeric and written skills.
- Must be personable to allow you to communicate with people on all levels and quick thinking within a pressurised environment.
- Quick thinking and able to problem solve and use your own initiative.
- Be flexible with excellent attendance and punctuality.
Attributes:
- The candidate will be required to be customer orientated reliable dedicated and selfmotivated with the ability to cope under highpressured conditions to achieve collective team and individual targets.
Qualifications:
- GCSE (or equivalent) Maths and English Grade 4 and above are desirable.
Additional Information :
Deadline for Applications: 25/4/2025 please note we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible
Expected Start Date: 04/08/2025
Working Hours: 39 hours a week; Mon Thurs 08.00 17.00 and Fri 08.00 16.00 with a 1 hour unpaid lunch break
Working with us comes with the following benefits:
- 25 days annual leave per year plus bank holidays additional service days accrued after 5 years
- Eligibility for our Company Performance Bonus (up to 1500 gross per annum)
- Enhanced pension contributions
- Access to the Perkbox and My Benefits platforms giving access to discounts healthcare plans group income protection and death in service benefits
- Discounts on products from across the Bosch Group
- Subsidised onsite caf and canteen
- Health & wellbeing support including: over 200 trained mental health first aid champions free of charge employee assistance programme and after 2 years service you gain eligibility for funding up to 150 per annum to support your personal wellbeing
- Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
- Volunteering days
- Cycle to work scheme with discounts on pushbikes ebikes and accessories
- Policy to support growing families
- Access to selfservice training platform containing over 200 Bosch approved programmes
- Networking opportunities across Bosch UK including a mentoring programme
- And more!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
