Service Account Manager
Service Account Manager
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Job Description
Job Description Building Automation Systems Service Account Manager
Were hiring a technicallyminded customerfocused professional to join our Service team as a Service Account Manager. This is not a sales position its a critical clientfacing role responsible for managing longterm service and maintenance relationships within the building automation space. Youll serve as the main point of contact for clients with ongoing support agreements helping coordinate service delivery maintain system performance and implement energysaving strategies. This position is ideal for someone with experience working for temperature controls contractors who is looking to move from fieldwork into a processdriven officebased support role.
What Youll Do:
Client Support & Relationship Management:
- Manage the daytoday service relationship with assigned customers
- Coordinate preventative maintenance schedules and review service visit documentation
- Lead periodic customer service reviews and ensure expectations are met
- Maintain accurate records and proactively identify areas for service improvement
Technical Oversight & Energy Support:
- Leverage your experience with Delta Alerton and Tridium (Niagara N4 control systems
- Assist with developing and implementing energysaving strategies
- Provide system performance input and recommendations for ongoing optimization
- Support technical design conversations with internal teams as needed
Financial & Project Coordination:
- Monitor the financial performance of service agreements and ensure alignment with
- client expectations
- Review and analyze monthly service reports and communicate with leadership
- Balance customer satisfaction with service profitability and delivery scope
What You Bring:
- Handson experience in temperature controls or building automation systems
- Familiarity with Delta Alerton and Tridium Niagara N4 platforms
- 5 years in commercial HVAC controls or automation
- Engineering degree or relevant technical background
- Strong communication organization and customer service skills
- Proficiency in Microsoft Office SharePoint and CRM systems
- A desire to transition from fieldwork into a structured support and relationship role
Compensation & Benefits: Salary Range: $70000 to $100000 annually plus a yearend bonus based on company performance.
Benefits Include:
- Medical Dental and Life Insurance
- Paid Vacation Sick Time and Holidays
- LongTerm Disability Coverage
- 401(k) with Company Match
- Educational Assistance
- CompanySponsored Events & Community Initiatives
Why Work With Us
Were not just a service provider were a longterm partner to our clients and a longterm home for our team. Youll be part of a company that values technical excellence customer trust and a culture of collaboration. We invest heavily in your development with access to industryrecognized training (Delta Alerton Tridium Niagara N4 opportunities to grow into leadership and the ability to step out of the field and into a career path that prioritizes your knowledge and customer relationship skills.
If youre looking for stability technical challenge and a team that actually listens and supports your growth this is the place.
Employment Type
Full Time
