Concierge Rep
Concierge Rep
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
A Concierge Rep is responsible for effectively handling member and guest inquiries questions and concerns across all clubs in the Equinox brand via Phone Email Text (SMS) Social Media and Chat.
RESPONSIBILITIES
- Managing inbound/outbound phone calls emails SMS chats and Social Media inquiries from members leads and guests.
- Handling all member and guest interactions with the highest level of hospitality and professionalism.
- Attempt to resolve all member complaints or concerns without escalating the case to an Equinox club.
- Assisting member and guests with all incoming inquiries; some examples being club amenities hours of operation club staf f inhouse events ancillary businesses and Group Fitness.
- Participating in any Concierge Campaigns if assigned (Outbound contact and member outreach etc)
- Saving members from cancelling by either reselling the membership converting to freeze or transferring member to another club of choice or partnering with Concierge leadership.
- Abiding by all Equinox Policies & Procedures and Business Rules when handling member lead and guest cases.
- Ef ficiently and effectively escalating urgent cases to Concierge leadership.
- Achieving and exceeding personal and team response goals as well as Save/Sales goals if assigned/applicable.
- Completing all necessary wrapup work in a timely manner.
- Seize opportunities to upsell when they arise (membership upgrades ancillary sales etc).
- When assigned working with specific populations of Equinox members and/or extrernal brand representatives.
Qualifications :
- Must be customer service oriented
- Previous call center customer service and Equinox experience preferred
- Exceptional written and verbal communication skills
- Solutionsoriented organized and highly attentive to detail
- Familiarity with Salesforce and MotionSoft preferred
- Must be detail oriented and analytical
- Strong ability to multitask
- High School Diploma
Pay Transparency: $18.25 per hour
Additional Information :
AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:
- We offer competitive salary benefits and industry leading commission opportunities for club employees
- Complimentary Club membership
- Perks and incentives with our products and services including Personal Training Pilates Spa and Shop
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
Equinox is an equal opportunity employer. For more information regarding our career opportunities please visit one of our clubs or our website at your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
