Clubhouse Manager
Clubhouse Manager
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Job Description
The Clubhouse Manager oversees all aspects of clubhouse operations leading the daily activities of staff while fostering a culture of professionalism teamwork and exceptional guest service. This role ensures seamless coordination between team members guests and fellow departments to deliver a welcoming and efficient experience.
Key responsibilities include maximizing tee sheet utilization to drive revenue managing daily cash handling and financial controls and ensuring a visible management presence during peak hours to support both staff and guest needs. The Manager plays a handson role in developing staff attitudes and performance aligned with the clubs Mission Statement through consistent training supervision and positive reinforcement.
The Clubhouse Manager is responsible for implementing departmental policies and procedures coordinating daily operations and producing regular reports for accounting and facility oversight. This position also advises the Director of Golf on guest experience trends clubhouse operations and maintenance or rental fleet matters.
The Clubhouse Manager reports directly to the Director of Golf and serves as a vital link in maintaining the high standards and smooth operation of the MerryHill Golf Club.
Key Responsibilities:
Staff Hiring & Training
- Collaborate with the HR Manager to streamline hiring and onboarding processes.
- Create efficient staff scheduling procedures that align with the labour budget.
- Organize schedule and host seasonal staff meetings (spring summer and fall).
- Lead the scheduling training supervision discipline and motivation of staff to support operational goals and the clubs Mission Statement.
- Develop and maintain a consistent training protocol across all positions; ensure all staff are fully trained in their roles and encourage crosstraining where possible.
- Regularly review and update training manuals as needed.
- Oversee and ensure compliance with Health & Safety training for all clubhouse staff.
- Monitor the performance of all clubhouse staff with a focus on professionalism guest service and overall satisfaction.
- Promote positive workplace culture through staff morale initiatives and pulse surveys.
Golf Operations
- Prioritize booking procedures and phone coverage to reduce wait times and streamline transactions.
- Manage relationships with service contractors (e.g. cleaning pest control fire safety septic services).
- Optimize tee sheet usage by pairing groups efficiently and managing block/unblock processes as per policy.
- Enforce noshow policies and manage attendance for group and league bookings.
- Coordinate all inhouse leagues junior camps club events and thirdparty tournaments.
- Submit weekly timecard reports for payroll processing.
- Complete daily weekly and monthly sales reporting accurately.
- Manage inhouse cash balances bank deposits and staff access to appropriate change.
- Oversee ordering receiving pricing display and inventory management of golf shop merchandise.
- Conduct and report monthly merchandise inventory for accounting purposes.
- Manage food housekeeping and paper product inventories; complete monthly physical inventory reports.
- Develop and execute seasonal marketing plans including updates to the website email campaigns and social media.
- Supervise the creation and distribution of monthly email campaigns.
- Oversee the creation of online store items and website content.
- Coordinate with the Maintenance Department on event logistics course maintenance and cart fleet issues.
Upholding Professionalism
- Ensure the clubhouse and surrounding areas are clean presentable and wellmaintained.
- Supervise housekeeping in all public and staff areas including:
- Golf shop public/common areas basement storage cart storage staging areas
- First tee ninth green exit practice green guest parking
- Public and staff washrooms/locker rooms
- Report urgent maintenance issues safety concerns or equipment breakdowns to the Director of Golf.
- Handle customer concerns and complaints with professionalism and a strong focus on service recovery.
- Carry out additional duties as assigned by the Board of Directors or Director of Golf.
Qualifications :
Must haves:
- Reliability
- Professionalism
- Computer/tech savvy
- Upbeat friendly helpful encouraging
- Ability to work weekends and holidays
Additional Information :
Hours:
This position will begin as parttime and hourly for the current season with training provided. The goal is to transition into a fulltime salaried role 48 hours per week during peak season 38 during shoulder season) starting in the 2026 season running from February through the end of October. There may also be opportunities for hourly work during the offseason (November to January).
Compensation:
Salary dependent on qualifications/negotiable.
If youre a natural leader with a passion for people service and creating great guest experiences we want to hear from you! Whether you come from golf hospitality or another fastpaced environment if you have the right skills and a positive teamfocused mindset this could be the perfect opportunity for you.
Apply today with a chance to join a team where your leadership makes a difference and every day brings new ways to shine.
Our client is an equal opportunity employer. If you require accommodations during the interview process please let us know. We thank all applicants; however only those selected for an interview will be contacted.
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
