drjobs IMT Service Delivery Technical Lead العربية

IMT Service Delivery Technical Lead

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Doha - Qatar

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Position Description

To lead and coordinate the effective delivery of IT services and operations in alignment with business needs ensuring optimal performance availability and efficiency of IT systems and infrastructure. This role acts as a bridge between technical teams and service stakeholders driving continuous service improvement and user satisfaction.

Core Activities

  • Oversee daytoday IT operations and service delivery activities.
  • Ensure adherence to ITIL standards and best practices for incident problem and change management.
  • Monitor and report on SLAs KPIs and service quality metrics.
  • Act as the primary point of contact for IM&T service delivery matters.
  • Coordinate with vendors managed service providers and internal teams to resolve issues efficiently.
  • Maintain effective communication with business stakeholders to ensure expectations are met.
  • Identify trends areas for improvement and implement service enhancement strategies.
  • Lead initiatives for automation and operational efficiency within service delivery.
  • Provide leadership to technical support teams (network infrastructure helpdesk).
  • Escalate and resolve highimpact technical issues and service outages.
  • Contribute to the design and deployment of IT solutions that support business continuity.
  • Maintain accurate records of service operations procedures and incident logs.
  • Ensure compliance with security privacy and audit standards.


Requirements

  • Bachelor s degree in Information Technology Computer Science or related field.
  • ITIL v4 Foundation Certification is mandatory (Intermediate or Expert preferred).
  • 6 10 years of progressive experience in IT service delivery or infrastructure management roles.
  • Proven track record of managing enterpriselevel IT services and support environments.
  • Strong knowledge of IT service management (ITSM) frameworks and tools.
  • Excellent problemsolving communication and organizational skills.
  • Leadership and team management capabilities.
  • Experience with cloud platforms (e.g. Azure AWS) and Microsoft services (O365 Active Directory).
  • Familiarity with cybersecurity protocols and business continuity practices.
  • PMP or PRINCE2 certification is preferred
  • Experience in digital transformation or IT strategy projects



Employment Type

Full Time

Company Industry

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.