The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agencys HR staff identified on the job listing or by dialing the Montana Relay at 711.
Montana Job Service Offices also offer services including assistance with submitting an online application.
State government does not discriminate based on race color national origin religion sex sexual orientation gender identity or expression pregnancy childbirth or medical conditions related to pregnancy or childbirth age physical or mental disability genetic information marital status creed political beliefs or affiliation veteran status military service retaliation or any other factor not related to merit and qualifications of an employee or applicant.THE OUTSIDE IS IN US ALL.
This position is opened until filled. You must apply through the State of Montana Career site. Identity of applicants who become finalists may be released to the public if the Department deems it necessary. Employees who exceed 1040 hours in a calendar year are also provided health dental and life insurance. Other benefits include retirement paid vacation sick and holidays. This position may be covered by a VEBA (Voluntary Employee Beneficiary Association).
A successful applicant will be subject to a background investigation.
Women and minorities are underrepresented in this job category and are encouraged to apply.
The Parks Division is responsible for the functions necessary to achieve the state parks program goal of managing Montanas scenic natural historic archaeologic scientific and recreational resources to meet present and future needs. This work unit is responsible for the support of State Park operations.
Essential Functions:
This seasonal variable position will run from 5 months and are responsible for leading groups of up to 30 visitors on the twomile twohour cave tour and one mile 1 hour cave tour. While conducting tours the guide conveys to visitors the natural historic and cultural features of the cave and park. Guides are also responsible for the safety and comfort of visitors. Guides provide information and direction to visitors on a regular basis and perform routine maintenance tasks when necessary.
Interpretive and Guest Services
A. Conducts up to three guided tours of the cave daily with up to 30 visitors per tour. Interprets geological and historical aspects of the cave in an entertaining and informative manner. Monitors tour groups to ensure visitor safety and that cave resources are protected. Uses effective communications skills and practices quality customer service principles regularly.
B. Conduct tour in a specific time frame covering historical and geological information on the cave. Follow Park procedures in handling any incidents in the cave in a professional manner. Ensure that visitors are aware of the nature of the cave tour and are aware of proper dress and cave safety. Notify supervisors of any known problems or incidents in the park. Must conduct the tour in a manner to meet the expectations of a wide variety of visitors on a cave tour.
C. Staffs the visitor center information desk; answers personal inquiries from the public and explains and interprets rules and regulations for the public regarding the park and Department programs. Disseminates information on fishing access sites wildlife management areas historical sites and other state parks or tourist attractions in the area. When working in this position the incumbent must gain a working knowledge of Parks Department policies and a good understanding of the areas tourist attractions.
D. Must organize tasks efficiently establish positive working relationships with coworkers and management work well with the public and be able to communicate effectively. Must be able to effectively deal with angry or verbally abusive individuals who are dissatisfied with FWP policies and actions. And needs to show the ability to use tact courtesy poise alertness and good judgment in public contacts as well as emergency situations.
E. Must be able to follow written and verbal instructions. Must be willing and able to obtain a working knowledge of the park and the region including site location and available recreational opportunities for public recreational sites within 2 hours of the site. These include wildlife management areas fishing access sites state parks forest lands and major waterways.
F. May provide support for staffing the two park visitor centers and/or cave tour ticket booth answer inquiries from park guests do light janitorial duties and potentially other duties given extraneous circumstances.
Montana Fish Wildlife & Parks Core Competencies
Teamwork
This competency describes a persons ability to work with others collectively pursuing a common goal regardless of personal preferences. It is the ability to cooperate with all team members valuing each ones insight and skills. Demonstration of this competency is seen in the following:
Works effectively with individuals and groups; pursues universal solutions.
Collaborates with others to understand and meet the publics needs.
Shares workload with other team members; goes the extra step to insure successful completion of work unit goals.
Constructively resolves disagreements by negotiating mutual acceptable solutions.
Accepts and provides constructive feedback in working relationships.
Public Service
This competency delineates a persons willingness to serve the public to acknowledge that the citizens of Montana are our customers in addition to protecting the States resources. This encompasses a persons attitude towards the public and the way that they treat the public in their daily professional life. Demonstration of this competency is seen in the following:
Demonstrates commitment to serving the public interest.
Recognizes the publics concerns as meaningful and valuable.
Responds positively and constructively to issues voiced by the public.
Makes decisions that benefit the public even if the decision is unpopular.
Puts the publics needs ahead of personal interests.
People Skills
This competency illuminates a persons ability to get along with others in a productive and positive manner. It encompasses a persons ability to demonstrate awareness for others feelings and concerns and their capability of building stable helpful work relationships. Demonstration of this competency is seen in the following:
Maintains positive working relationships with coworkers the public and other agencies.
Gains cooperation from others when appropriate.
Demonstrates trustworthiness in professional relationships.
Treats people with respect courtesy and fairness.
Maintains focus emotional control and maturity in workrelated situation.
Continual Improvement
This competency describes a persons willingness to actively pursue opportunities for betterment in their professional knowledge and experience. It gets at their desire to see change and growth not only in themselves but in the work processes they contribute to. Demonstration of this competency is seen in the following:
Identifies current opportunities for development and acts to take advantage of them.
Shows interest in ones professional development and capitalizes upon opportunities.
Takes initiative to continuously improve professional knowledge and skills.
Recognizes inefficient/ineffective processes and offers/promotes alternative solutions.
Demonstrates a willingness to learn and try things new ways.
The knowledge skills and abilities of this position are normally attained through combination of education and experience equivalent to three years of high school with some work or club experience featuring public/customer service and interest/experience in one of the following fields of study: park or natural resources management communications education public speaking interpretation tourism history psychology sociology archaeology paleontology fish and wildlife management and geology. Other combinations of education and experience will be considered on a casebycase basis.
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