Customer Success Architect ANZ
Customer Success Architect ANZ
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Job Description
Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Over 3800 customers including Atlassian NBCUniversal Under Armour Shopify and Jersey Mikes rely on Amplitude to gain selfservice visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust uncover clear insights about customer behavior and take faster action. When teams understand how people are using their products they can deliver better product experiences that drive growth. Amplitude is the bestinclass analytics solution for product data and marketing teams ranked #1 in multiple categories in G2s Winter 2024 Report. Learn how to optimize your digital products and business at.
As an organization we approach challenges with humility take ownership of our contributions and embrace a growth mindset that pushes us to constantly improve ourselves each other and the value we bring to customers and partners.
Amplitudes Commitment to Diversity Equity & Inclusion (DEI):Amplitude believes that diversity enables the creation of better products improves the ability to solve complex problems and drives more powerful solutions. We strive to create an environment of inclusionone focused on psychological safety empathy and human connectionthat will allow employees of all backgrounds to thrive.
About The Role & Team
Amplitudes mission is to help companies build better products. By building bestinclass teams we create bestinclass products that customers love. We approach challenges with humility we take ownership over our work and our growth mindset pushes us to constantly improve ourselves each other and the value we bring to customers.
Join us as we deliver innovative and creative solutions to our customers. Were looking for a Customer Success Architect to join our growing team in Australia with experience providing guidance on data management and consultative support on customer taxonomy and tech stack. Maintaining and establishing clean product analytics data is critical for our customers to be able to understand and drive their products forward. The ideal candidate is an enthusiastic professional who thrives in a fastpaced environment and possesses a strong curiosity for how things work and how things should work. You are a solution and executionoriented individual with a dedication for getting things done.
As a Customer Success Architect you will:
- Partner with our Customer Success Managers to drive the adoption of Amplitude. Help our customers achieve their longterm goals by building a strong data foundation during the postimplementation stage of their Amplitude journey.
- Youll also get the chance to work with our customers on their technical implementation. Partner with an Engagement Manager to help our customers achieve their initial objectives with Amplitude.
- Become an expert in our Digital Analytics Platform in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes thereby making Amplitude an integral business partner.
- Develop a mastery of Amplitude products in order to provide strategic consultation in taxonomy design instrumentation and data governance.
- Serve as a trusted technical advisor for our customers.
- Gather organize and report trends and customer insights to optimize business processes documentation and services.
- Collaborate crossfunctionally with teams like Amplitudes Product Engineering Platform Support and Customer Success Manager to streamline internal processes and improve the data management experience for our customers.
Youll be a great addition to the team if you have:
- At least 58 years of customerfacing technical experience with a demonstrated record of successfully engaging with enterprise accounts.
- Familiar with programming languages and concepts that underpin modern web and mobile development (e.g. JavaScript Java Python Swift SQL or RESTful APIs).
- and customer service oriented able to effectively prioritize and complete customer deliverables in alignment with customer requirements and drive outcomes.
- Excellent verbal and written presentation and interpersonal skills with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies.
- Problemsolving mentality and positive attitude towards the change that comes with working at a rapidly growing company.
- Prior experience working with SaaS solutions in the following domains is preferred: product analytics digital marketing A/B testing business intelligence customer data platforms data warehouses/pipelines or any of our integration partners.
- Previous work experience in Customer Success/ Professional Services roles within Enterprise accounts in ANZ/APAC
By applying for this job you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.
Staying Safe Protect Yourself From Recruitment Fraud
We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @email address. You can learn more about how to protect yourself from these types of fraud by referring tothis article. Please exercise caution and cease communications if something feels suspicious about your interactions.
Employment Type
Full Time
