Credit Controller Account Handler
Credit Controller Account Handler
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Job Description
About Chubb
Chubb is the worlds largest publicly traded property and casualty insurance company. With operations in 54 countries and territories Chubb provides commercial and personal property and casualty insurance personal accident and supplemental health insurance reinsurance and life insurance to a diverse group of clients. As an underwriting company we assess assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings broad distribution capabilities exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich New York London Paris and other locations and employs approximately 33000 people worldwide. Additional information can be found at:
The main purpose of this role is to take full ownership of the end to end premium receivable collections for the indigenous Iberia and reinsurance DIFC (Dubai) accounts. The role is based in the Madrid reporting to the Major Account Credit Control Specialist as part of a team of 6. The successful candidate will:
- Experienced in managing numerous Broker accounts within the Iberia or Dubai Insurance market. They will take ownership of managingpremium receivables and ensuring bad debt exposure is kept to a minimum in line with set targets and guidelines. They will support their line manager in support with a number of adhoc Credit Control tasks for the whole team. E.g. monitoring Unapplied cash attending line of business meetings with Underwriters Claims or Operations.
- Will be able to build strong business relationships with all Chubb departments Brokers offshore support teams and external suppliers with the expectation of maximising cash collection.
- The role will require the monitoring of Broker performance vs. Terms of Business Agreements (TOBAs) and taking remedial action to mitigate delays in collection and improve settlement and reconciliation processes.
- They will proactively manage and monitor overdue premium and unallocated cash performance for their account range escalating collection issues to the Major Accounts Credit Control specialist where necessary.
- The candidate will need to periodically report premium receivable position against targets and articulate collection status.
- They will be responsible for ensuring their offshore counterparts are provided with clear instructions for them to carry out administrative processes on their respective account.
The key responsibilities are:
- DeliverDue Overdue and Inadmissible premium Unapplied and Unallocated Cash and Claims results ensuring that any issues preventing attainment are escalated to the direct line of report.
- Undertake the management of a larger indigenous account Portfolio and be responsible for the collection of outstanding debt and oversight of all cash reconciliation.
- Monitor broker performance against TOBAs. Engage with external and internal contacts to improve collection performance.
- Work with and support the offshore Credit Control team by providing clear information to aid offshore processes.
- Act as a primary contact point to for Credit Control relating to the assigned Broker portfolio including but not limited to the Collection of Premium Claims and the clearance of Cash received including the liaison with Underwriters Operations Claims Finance and third parties.
- Where required in collaboration with the direct line of report review processes and procedures on a regular basis in order to identify efficiency gains documenting and rolling out where required.
- Ensure compliance with Sarbanes Oxley control documents relevant to the team and ensure that they are maintained in accordance with company guidelines.
- Regular reporting to the direct line of report on all key responsibilities.
Qualifications
The key qualifications for this role are:
- University degree in Economics business administration insurance or a related field.
- Dubai or Iberia Insurance market experience for a Broker or Insurer experience in reinsurance business would be a plus.
- Credit Control experience managing premium receivables.
- Target and KPI focus
- Customer Service orientated
- Demonstrable ability to communicateconsistently and effectively with people up to middle management level.
- Commercial acumen
- High orientation to ontime delivery
- Proficiency in English and Spanish
- Ability to work with different computer systems.
What we offer in return:
- 30 days of vacation a year
- Working from home option
- Private medical insurance
- Life and accident insurance
- Meal allowance
- Gympass discount
- Stock purchase option
- Pension plan
- Employee asisstant program
- Comprehensive Learning&Development support
Flexible Working
We are open to discussing flexible working arrangements. This can be discussed with the Recruitment Business Partner managing this position.
Integrity. Client Focus. Respect. Excellence. Teamwork
Our core values dictate how we live and work. Were an ethical and honest company thats wholly committed to its clients. A business thats engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment thats collaborative and supportive.
Diversity & Inclusion
At Chubb we consider our people our chief competitive advantage and as such we treat colleagues candidates clients and business partners with equality fairness and respect regardless of their age disability race religion or belief gender sexual orientation marital status or family circumstances.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation
Employment Type
Full-Time
