Family Medicine - Medical Assistant

Function

Under the direction of the Clinical Operations Managers (COMs) and as a member of the Nursing Department the Family Medicine Medical Assistant provides support to medical providers in delivering care to patients of all ages including children and adults. The role encompasses direct patient care administrative responsibilities and fostering a welcoming familycentered clinical environment.

Representative Duties:

Providing direct patient care using clinical and office procedures as appropriate for a Medical Assistant in an outpatient clinic for all ages

• Providing Direct Patient Care to Children and Adults:
• Organizes and prepares patient visits ensuring readiness for family medicine care (e.g. patient summary sheets labels and daily huddle sheets).
• Prepares exam rooms for patients of all ages ensuring proper equipment and cleanliness including childfriendly tools for younger patients.
• Greets patients of all ages and their families confirming identity using two patient identifiers and using a patientcentered respectful approach.
• Obtains ageappropriate vital signs measurements and chief complaints including pediatric growth charts developmental milestones and adult screenings.
• Conducts surveys and screenings ensuring proper consent for pediatric and adult patients.
• Documents patient information in the EHR including immunization history screenings and test results.
• Assists with care coordination for individual patients and family units under the direction of medical providers RNs or LPNs.
• Administers and assists with lab tests and procedures suitable for all age groups (e.g. EKGs spirometry ear lavage).
• Administers vaccines per state guidelines for children and adults including routine immunizations and boosters.
• Provides support during procedures offering comfort and education to patients and families.
• Coordinates inclinic services to ensure smooth patient flow and timely care for families.
• Maintains strict infection control and standard precautions.

Effectively maintains medical supply stock medication supply stock equipment in working order and cleanliness of the Family Medicine Clinic

• Maintains equipment in good working order and notifies supervisor of broken equipment. Notifies supervisor of needed equipment or tools including suggestions for improvements in supplies
• Removes broken equipment from service labels it appropriately and notifies the supervisor of issues with the item.
• Cleans organizes and stocks exam rooms supply closets and utility rooms between patient visits as needed throughout the day
• Disinfect exam rooms and equipment daily and after contamination exposure with an appropriate cleaning agent
• Conducts weekly inventory restocks and rotates the stock to prevent expired stock/shortages
• Informs the person responsible for ordering supplies when stock is below the PAR level
• Identifies and disposes of expired medical stock appropriately
• Maintains room cleaning logs
• Checks and records daily refrigerator/freezer temperature and daily room temperature. Properly notifies supervisor if any temperature is out of range
• Ensures CLIA waived testing controls are completed monthly or as needed according to policy and procedures. Ensures CLIA waived testing is adequately stocked

Provide phone and clerical support for general patient inquiries and outreach

• Coordinates reminders for family care needs including pediatric and adult screenings vaccinations and followups.
• Accepts calls from the medical call center (MCC) to assist with clinical questions and coordination of care
• Clearly documents all phone calls and interactions with patients as well as attempts to contact patients promptly
• Informs and follows up with responsible provider regarding communication with patients
• Responds to flags and requests from members of the team in a timely fashion
• Obtains medical record release (ROI) from patient/legal guardian as appropriate
• May assist patients with scheduling appointments for primary care and specialty services

Effectively communicates with patients families coworkers on the medical team and across departments

• Demonstrates competency in Epic and Microsoft Outlook and other electronic communication
• Meets with the assigned provider to review upcoming appointments (daily huddle)
• Identifies abnormal vital signs and CLIA tests that require immediate intervention and promptly notifies a provider or supervisor.
• Attends and participates in mandatory regularly scheduled general staff meetings as well as nursing meetings
• Assists in training other employees in the nursing and medical support departments
• Manages incoming and outgoing faxes via Outlook promptly.
• Adheres to the principles of patient confidentiality. Documentation with patient information is disposed of in shredding bins ensuring that protected information is held in secure areas and conversations about patients are not overheard.
• Informs supervisor of training needs

Policy and Procedures

• Maintains familiarity with Fenway Health policies and procedures
• Adheres to medical department standards for attendance and professional attire
• Adheres to all agency and departmental policies and procedures
• Maintains a patient centered professional work environment
• Adheres to established safety policies procedures and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation

• Participates in quality improvement initiatives
• Meets Agency Participatory Expectations
• Maintains Professional Behavior
• Performs additional tasks as required by department or health center needs

• Minimum of a High School Diploma/GED
• Proficiency in written and spoken English.
• Successful completion of a Medical Assistant or EMT Program
• Current CPR Certification
• Ability to work as a team member
• Demonstrates a professional appearance demeanor and deportment as befitting a health care professional in an ambulatory care setting.
• Understands and is familiar with basic medical terminology
• Ability to work harmoniously and effectively with colleagues patients clients and vendors across the spectrum of diversity including but not limited to race ethnicity color gender identity sexual orientation age socioeconomic status national origin and immigrant status religious or spiritual identity disability (physical mental emotional and developmental) veteran status and/or limited English proficiency.
• Willingness to contribute towards Fenways efforts in becoming an antiracist organization and promoting a culture dedicated to ongoing development in service of humility equity diversity inclusion and belonging where differences are acknowledged and valued.

Preferred Qualifications:

• CMA or RMA
• Experience working with an ethnically culturally racially and gender diverse staff and patients

Working Conditions and Physical Effort:

• Physical work environment generally is that typical for an office in terms of lighting temperature and structure
• Ability to work in a busy community health center. Long hours (up to 12 hours) are sometimes required.
• Work may involve exposure to loud noise strong odors and emotionally labile individuals
• Typically moderate physical activity requiring handling averageweight objects up to 1520 pounds Assisting with mobilityimpaired patients and standing and/or walking for most the day. Lifting of weights greater than 20 pounds does occur and will require the Medical Assistant to ask for additional help
• May work with body fluids and tissues and could be exposed to pathogens and will require safety training
• Work environment involves exposure to potentially dangerous materials and situations that require safety precautions and may require the use of protective equipment
• Location of work and specific duties may change in response to clinic needs