Real Time Analyst
Real Time Analyst
Posted on :
25-04-2025
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1 Vacancy
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Job Description
Role: Real Time Analyst
Location: Barcelona Spain
Employment type: Full time
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
- Monitor and analyze realtime call center operations to ensure optimal staffing levels and service levels are met.
- Provide realtime adjustments to schedules based on call volume agent availability and other factors.
- Track and report on key performance metrics including service levels occupancy and adherence.
- Communicate effectively with team leaders and managers regarding performance issues and scheduling adjustments.
- Support the workforce management team by preparing and analyzing reports on realtime performance and trends.
- Assist in the preparation of staffing projections and scheduling for upcoming shifts.
- Recommend and implement improvements to scheduling and realtime management processes.
REQUIREMENTS
- Native or fluent in English (C1 level) with strong proficiency in both written and spoken communication.
- Minimum of 2 years in a call center environment with at least 1 year in workforce management or a similar role.
- Familiarity with workforce management processes such as staffing projections scheduling and service level analysis.
- Strong knowledge of Google Suite (Sheets Slides) and MS Office (Word Excel).
- Understanding of local labor laws and regulations regarding workforce management and scheduling.
- Strong problemsolving ability sound judgment and the ability to make quick datadriven decisions regarding staffing and resource allocation.
OFFER
- Working Schedule; Rotating shifts 5 days a week MonFriday
- Private health insurance after probation period
- Working as part of a dynamic and multicultural team
- Regular fruit deliveries for a healthy lifestyle and free drinks
- Employee wellness schemes to include partnerships with fitness centers restaurants and beauty care
To apply for this position and to explore many other exciting opportunities visit and apply through our career page: 2200 EUR 2400 EUR based on exp
Employment Type
Full Time
Key Skills
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