Customer Support Specialist Hybrid in Malta No Calls
Customer Support Specialist Hybrid in Malta No Calls
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Job Description
Job Overview
We are looking for a motivated and detailoriented DutchSpeaking Customer Support Agent to join our team in Malta. In this hybrid role youll help ensure a secure online space for users to interact while providing highquality support. This position requires strong analytical skills adherence to company policies and the ability to work independently. No phone support is requiredyour tasks will focus on reviewing and moderating content handling inquiries via chat and email and ensuring compliance with guidelines.
Key Responsibilities
- Monitor and moderate online interactions reviewing images accounts and textbased content.
- Ensure compliance with company policies and guidelines.
- Provide accurate and efficient responses to customer inquiries using appropriate tools.
- Meet individual and team performance targets for customer support quality and efficiency.
- Identify trends report common user issues and suggest improvements to workflows.
- Escalate fraud cases and policy violations through internal systems.
- Participate in training sessions to stay updated on moderation policies and procedures.
- Support different workflows clients and markets as needed.
Requirements
- Language Skills: Native in Dutch or Flemish with B2 level English proficiency.
- Technical Skills: Familiarity with Microsoft Office programs such as Excel and Word.
- No prior experience requiredyour ability to learn and adapt is more important!
- Strong attention to detail quick decisionmaking and a proactive attitude.
- Ability to work well in a structured and fastpaced environment.
Working Schedule & Contract Details
- Work Hours: Rotational shifts from 07:00 AM to 00:00 AM (morning and late shifts).
- Shift Schedule:
- 07:00 AM 15:30 PM
- 15:30 PM 00:00 AM
- Working Days: 5 days per week with 2 days off.
- Employment Type: Indefinite contract.
- Performance Bonus: Up to 200 awarded twice per year (after 6 months then every February and August).
- Quarterly Government Support: 130 bonus.
Employee Benefits
- Comprehensive Training: 2 weeks of fully paid training (onsite attendance required).
- Health Insurance: Provided after 6 months of employment.
- Career Growth: Internal promotion opportunities.
- Relocation Support:
- Airport pickup upon arrival.
- Hotel accommodation paid for 5 nights (can be extended up to 3 weeks).
- Reimbursement of up to 200 for flight costs (paid after 6month probation).
Employment Type
Full Time
