drjobs Customer Support Agent

Customer Support Agent

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1 Vacancy
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Job Location drjobs

Porto - Portugal

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Position: Customer Support Agent (French)

Location: Porto Portugal

Work model: onsite

Employment type: fixed term 6 months)

Remuneration: Base salary bonuses

DUTIES AND RESPONSIBILITIES:

  • Provide responsive and professional support to business customers across communication platforms (Phone Email Chat).
  • Assist clients with accountrelated queries including identity verification and account information confirmation.
  • Adhere to regulatory guidelines and internal procedures as directed by the client.
  • Troubleshoot issues and offer effective solutions tailored to customer needs.
  • Ensure timely followup and resolution of customer interactions maintaining client satisfaction.
  • Maintain accurate documentation of interactions and updates in internal systems.
  • Collaborate with team members to meet service goals and share best practices.

    REQUIREMENTS:

    • Native / fluent in French (C2 both verbal and written. Fluent in English (C1 level)
    • Minimum of a High School diploma.
    • At least 1 year of experience in customer service with a strong customercentric approach.
    • Consistent work history with demonstrated stability.
    • Strong interpersonal skills with a collaborative team spirit.
    • Proven ability to thrive in fastpaced environments with strong multitasking abilities.
    • High attention to detail and accuracy in handling customer information.
    • Proficiency with automated customer support tools and platforms (preferred).
    • Ability to analyze problems think critically and resolve issues independently.
    • Friendly professional and proactive approach to customer service.
    • Experience across various industries such as retail banking or general customer support is beneficial.
    • Comfortable working in rotating shifts and fulltime onsite schedules.
    • Adaptable and flexible to changing procedures technologies and customer expectations.

      OFFER:

      • Opportunity to work with a leading global travel & tourism brand
      • Working schedule: Monday Sunday 24/7 rotative shifts
      • Competitive salary with performancebased incentives
      • Professional growth opportunities within the BPO industry
      • Collaborative and supportive work environment
      • Access to exclusive travel perks and discounts


      To apply for this position and to explore many other exciting opportunities visit and apply through our career page: 900 EUR base 7.63/ day meals plus complexity bonus paid in 11 month 100 EUR

    • 24 april
    • Airfare up to 400 reimbursed at the end of 6 months employment Relocation coming from abroad: room in shared apartment for max 12 months rent of 280 utitlies and bills included. discounted directly from payslip. Relocation wtihin PT: no accomodation provided unless candidate currently living in accomodation provided by competitor.
    • 6 month contract. Working schedule: MondaySunday 24/7 rotating 2 days off
    • Employment Type

      Full Time

      About Company

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