Local Operations Manager
Local Operations Manager
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$ 52500 - 55000
1 Vacancy
Job Description
Why Vacasa
We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today were the largest fullservice vacation rental company in North America thanks to the people who give us their best every day. Robust local teams are vital for successful vacation rentalsso much so that local operations teams make up the majority of our workforce. Our operations teams help make vacation memories happen by ensuring a seamless stay for our guests.
What were looking for
Vacasa is looking for an enthusiastic and strong leader to join our team as a Local Operations Manager. A successful candidate in this role has both strong communication and handyperson skills as they will be called upon to do anything from changing a light bulb to helping a guest figure out how to light a gas fireplace over the phone to walking an owner through their monthly statement. This position is located in Ludlow VT.
Compensation
- $52500 $55000 / year. Actual pay will vary based on a candidates skill experience education and/or location.
- Up to $350 per month car allowance for eligible employees.
- More benefits and company perks information below
What youll do
- Oversee operations in assigned location managing a specific portfolio of properties
- Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean maintained and well cared for
- Meet and maintain Vacasa standards and metrics such as NPS standard unit appearance and efficiency
- Manage a budget for your portfolio adhering to set annual costs with the ability to perform a costbenefit analysis
- Manage an efficient and highquality team ensuring they are trained effective and adhere to all Vacasa policies and procedures
- Support your team with escalated guest and homeowner concerns by responding to emails calls and tickets
- Partner and assist your Business Development Representative when new units join the portfolio
- Ability to perform light home maintenance (light bulbs fix door hinges unclog a toilet etc)
- Establish and maintain open collaborative relationships with fellow regional team members and upper management team
- Provide crosscoverage for your manager and CoLOM(s) when necessary
- Conduct regular inspections prior to guest and owner arrivals
- Occasional need to perform housekeeping and maintenance duties
- Traveling between worksites is frequent and this person will need their own reliable transportation.
The skills youll need
- Technical computer skills required on all forms of hardware laptops tablets and mobile devices
- Availability to work Sunday through Saturday early mornings and evenings as needed.
- Professional in all forms of communications such as email phone calls video calls and texts
- Ability to work well under pressure in an agile fastpaced environment
- Excellent time management skills with the ability to change activity frequently and cope with interruptions
- Highly responsive and reliable
- Strong attention to detail
- Prior housekeeping experience a plus
- Adhere to all company policies and procedures
- Ability to stand sit and walk for an extended period of time
- Reach overhead and below the waist
- Regularly push pull and lift up to 25 pounds
- Occasionally lift or move up to 50 pounds
- Bend stoop squat kneel and twist
What youll get
- Health/dental/vision insurance based on hours worked
- Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
- 401K retirement savings plan with immediate 100 company match on the first 6 you contribute
- Health & Dependent Care Flexible Spending Accounts based on hours worked
- Paid Flex Time Off
- Employee Assistance Program (EAP)
- Employee Discounts
- Please visit ourcareers page to review our full benefits offering
Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race color religion sex (including pregnancy gender identity and sexual orientation) national origin age disability genetic information or other classes protected by applicable law. Veterans are encouraged.
Vacasa is committed to maintaining a safe and productive work environment. Possession use or being under the influence of alcohol or illegal in the workplace is prohibited.
Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation a valid drivers license and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid drivers license be at least 21 years of age and have been a licensed driver for no less than 3 years.
An offer of employment for this role will be contingent upon the successful completion of a background check.
Required Experience:
Manager
Employment Type
Full-Time
