Team Lead
Team Lead
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Job Description
Key responsibilities:
Managing the performance of the team;
Leading Service Desk team;
In line with agreed SLAs and KPIs;
Performance management coaching and development of the individual team members;
Develop and maintain professional credible relationships with key stakeholders including relevant third parties and strategic suppliers;
Ensure that practices and processes exist and when it is possible are standardized and repeatable. Ensure that these ones are continually improving and produce business cases to support team activities;
Requirements:
Proficiency in English language;At least 12 years of experience on a Team Leads position;
Customer handling skills and diplomacy to manage customer escalations;
Excellent organizational skills demonstrable experience in managing projects to deadline;
Demonstrable experience in people management coaching and development;
Advanced knowledge of Excel is a must.
We offer to the candidates:
- unlimited contract;
- Benefit platform;
- private medical insurance.
Employment Type
Full Time
