Executive Director Global Command Centres Payments Operations
Executive Director Global Command Centres Payments Operations
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Job Description
If youre ready to lead with ownership and precision and have a knack for turning vision into reality we want to hear from you!
As an Executive Director in the APAC Global Command Centre you will lead with ownership and precision focusing on incident management and operational resilience. This role is crucial in enhancing resiliency plans and managing business disruptions to minimize impact on customers the firm and the market.
Job Responsibilities:
- Lead the APAC Global Command Centre ensuring regional teams have support and leadership. Represent the centre in APAC crisis management committees and forums.
- Orchestrate incident resolution with minimal business impact. Act as the voice of the Global Command Centre during highprofile incidents and ensure continuous improvement from incident learnings.
- Develop a global team and lead people development practices across the region.
- Lead business response coordination across Operations Client Service and Product for highprofile incidents. Collaborate with Technology vendors and stakeholders to assess severity and scope of events.
- Issue executive communication to senior stakeholders and operating committee members.
- Develop policies procedures and performance standards aligned with regulatory and control standards.
- Contribute to an inclusive culture enhance team member engagement and mentor diverse talent.
- Produce metrics and reporting strategies for stakeholder meetings and build relationships across teams and business lines.
- Operate in a followthesun model with NA EMEA and APAC regions.
Required qualifications capabilities and skills:
- Strong leadership experience in incident management and remediation with a solid record of career growth.
- Strategic thinker with strong technical skills creative problemsolving and diplomacy skills to influence crossorganizationally.
- Excellent and effective communication and presentation skills with an eye for detail.
Preferred qualifications capabilities and skills:
- Bachelors Degree in a Relevant Field
- Proficiency in metrics design tools like Excel Tableau and Alteryx
Required Experience:
Exec
Employment Type
Full-Time
