Solutions Engineer Middle East - Arabic Speaking

Work Location: Dubai

What youll do

The PreSales Solutions Engineering organisation is responsible for the technical sale of the Cloudflare solution portfolio ensuring maximal business value fitforpurpose solution design and efficient adoption roadmaps for our customers. Solution Engineering is made up of individuals from a wide range of backgrounds from Financial Consulting to Product Management Customer Support to Software Engineering and we are serious about building a diverse curious and collaborative team.

As a Solutions Engineer you are the technical customer advocate within Cloudflare. You will aid your customers and will work closely with every team at Cloudflare from Sales and Product to Engineering and Customer Support to do so. Your goal of customer success should drive you through the entire organisation as you seek out and create scalable solutions for your customers needs.

The range of products and solutions offered by Cloudflare are broad so that we are able to meet our lofty goal of helping to build a better Internet. A broad knowledge of Internet performance and security technology is required the curiosity to maintain and develop new knowledge is essential to keeping up with the high rate of product innovation at Cloudflare.

All the resources and training required to be effective for the role will be provided.

Examples of desirable skills knowledge and experience

Our Solutions Engineers come from a wide range of backgrounds: IT engineering software development product management financial consulting customer support & project delivery. Were serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology.

Ultimately you are passionate about technology and have the ability to explain complex technical concepts in easytounderstand terms. You are naturally curious and an avid builder who is not afraid to get your hands dirty. You appreciate the diversity of challenges in working with customers and look forward to helping them realise the full promise of Cloudflare. On the Solutions Engineering team you will find a collaborative environment where everyone brings different strengths and jumps in to help each other.

You will have a good fundamental understanding on how to obtain the technical win so that customers choose our proposed solutions over that of competitors.

Additional experience might include a combination of the skills below:

• 3to10 years of experience in the IT industry (early or midlevel experience).
• Fluent Arabic and English (written & spoken).
• Ability to manage a project work to deadlines and prioritise between competing demands.
• Demonstrating empathy with customers and quickly identifying challenges and pain points they face.
• Understanding of how the internet works. For example:
  • Know the differences between TCP & UDP and understand what kinds of applications may favour one over the other;
  • Can explain the difference between authoritative DNS & recursive DNS;
  • You understand the role of a firewall why TLS (SSL) plays an increasingly important role on todays Internet a solid understanding of HTTP and a willingness to dive deeper into the quirks of clients & servers alike;
• Understanding of how customers make buying decisions how to explain ROI.
• A knowledge of the competitive landscape for one or more of: DDoS CDN Performance DNS Developer platform or ZeroTrust/SASE service providers.
• Youre OK with some travel 1015 days per quarter): we expect to travel to customer offices conferences and/or do talks.

Bonus!

• Previous experience in a presales SE or consulting role. (note: doesnt have to be in tech);
• Demonstrated experience with a scripting language (e.g. Python JavaScript Bash) and a desire to expand those skills;
• Exposure to emerging technical landscape trends in Security such as Zero Trust.

What Makes Cloudflare Special

Were not just a highly ambitious largescale technology company. Were a highly ambitious largescale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customersat no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacycentric public DNS resolver. This is available publicly for everyone to use it is the first consumerfocused service Cloudflare has ever released. Heres the deal we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via email at or via mail at 101 Townsend St. San Francisco CA 94107.