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Chief Operations Officer mfd

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1 Vacancy
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Job Location drjobs

Berlin - Germany

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

About HOLY
About the Position
Were looking for aChief Operations Officer to build the operational engine that powers HOLYs next chapterfrom 100M to 1B. At HOLY operations arent just a backend functiontheydefine the customer experience. Every delivery support ticket and logistics moment is a brand touchpoint. Our ops are fast human and (when done right) a little bit magical.

Youll take full ownership of 50 of the companys P&L and lead a team of 20 across Supply Chain Fulfillment and Customer Service. Youll balanceCX scale growth andprofitability while serving as the operational bridge between Product Retail Growth and Finance.

Why now Were expanding fastnew countries new channels more complexity. We need a COO who brings structure and systemswithout killing the magicsomeone who helps us scale the culture quality and customer love were known for.


YOUR RESPONSIBILITIES


Production & Supply Chain Management
  • Lead global planning procurement inventory and manufacturing across D2C and retail
  • Manage strategic partners including comanufacturers and ingredient suppliers
  • Drive longterm investments (e.g. JVs machinery) to ensure scalable and resilient operations
Logistics Fulfillment & Delivery Excellence
  • Oversee warehousing fulfillment and lastmile delivery across all key markets
  • Manage 3PLs to ensure speed reliability and costefficiency
  • Build infrastructure that scales across channelswhile keeping every delivery a brand moment
Customer Service & Experience
  • Lead a highperforming CS team thats fast human and deeply HOLY
  • Scale support through automation and AIwithout losing warmth and personality
  • Own key experience KPIs (NPS CSAT resolution time) and elevate the postpurchase journey
Systems Forecasting & CrossFunctional
  • Own ERP (Odoo) as a strategic platform for transparency accuracy and collaboration
  • Design lean workflows that connect Ops with Finance Growth Product and Retail
  • Lead planning processes (S&OP retail rampups launch readiness) to ensure smooth
Team & Leadership
  • Lead and scale a 20 person team across Ops Supply Chain CS and Program Management with senior leads for each function reporting into theCOO
  • Report directly to theCoCEO aligning daytoday operations with broader company strategy
  • Build a culture of clarity ownership and executionwith heartby coaching senior leaders and developing the next layer of talent

SUCCESS LOOKS LIKE...


You drivecustomer experience scalability efficiency and uncompromising qualitytogether.

KPIs include:
  • OTIF (OnTimeInFull delivery) across channels
  • Gross margin & fulfillment cost per order
  • Inventory health (turns coverage accuracy)
  • Customer satisfaction (NPS / CSAT) driven byhighquality delivery and fast resolution times
  • ERP adoption & crossfunctional data quality
  • Operational cost control quality assurance & P&L contribution
About You

WHAT YOU BRING

Our Offering
The Process
Any questions or concerns
About us
Holy Energy GmbH (HOLY)
Saarbrcker Str. 37
10405 Berlin


Disclaimer

EN: Holy Energy GmbH is an equal opportunity workplace and is devoted to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability or gender identity. If you have a specific need that requires assistant in the application process please reach out to our People Team at
.

DE: Holy Energy GmbH ist ein Arbeitgeber der Chancengleichheit frdert und sich dafr einsetzt gleiche Beschftigungsmglichkeiten unabhngig von Rasse Hautfarbe Abstammung Religion Geschlecht Nationalitt sexueller Orientierung Alter Staatsbrgerschaft Familienstand Behinderung oder Geschlechtsidentitt zu bieten. Wenn du spezielle Bedrfnisse hast die Untersttzung im Bewerbungsprozess erfordern wendest du dich bitte an unser People Team unter
.

Required Experience:

Chief

Employment Type

Full-Time

About Company

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