HOLYis the soft drink revolution:With our powdered drinks HOLY Energy HOLY Hydration and HOLY Iced Tea you get amazing taste while maintaining a good conscience for your body & the environment.
Already more thancustomers: Started in a shared apartment since April 2021 we have already saved over 30 million plastic bottles and our community the HOLY Squad loves it: 4.6 stars on speak for themselves.
From D2C to Global Omni Channel: In less than three years weve profitably scaled HOLY to more than 100M in revenue exclusively online. Now we are on the journey to become a Global Omnichannel brand from a pure D2C model.
We are still just getting started: Supported by renowned investors & partners we aim to revolutionize the soft drink industry. Healthier tastier & more sustainable. Our team of 70 people aims high (CocaCola were coming for you!.
About the Position
Were looking for aChief Operations Officer to build the operational engine that powers HOLYs next chapterfrom 100M to 1B. At HOLY operations arent just a backend functiontheydefine the customer experience. Every delivery support ticket and logistics moment is a brand touchpoint. Our ops are fast human and (when done right) a little bit magical.
Youll take full ownership of 50 of the companys P&L and lead a team of 20 across Supply Chain Fulfillment and Customer Service. Youll balanceCX scale growth andprofitability while serving as the operational bridge between Product Retail Growth and Finance.
Why now Were expanding fastnew countries new channels more complexity. We need a COO who brings structure and systemswithout killing the magicsomeone who helps us scale the culture quality and customer love were known for.
YOUR RESPONSIBILITIES
Production & Supply Chain Management
Lead global planning procurement inventory and manufacturing across D2C and retail
Manage strategic partners including comanufacturers and ingredient suppliers
Drive longterm investments (e.g. JVs machinery) to ensure scalable and resilient operations
Logistics Fulfillment & Delivery Excellence
Oversee warehousing fulfillment and lastmile delivery across all key markets
Manage 3PLs to ensure speed reliability and costefficiency
Build infrastructure that scales across channelswhile keeping every delivery a brand moment
Customer Service & Experience
Lead a highperforming CS team thats fast human and deeply HOLY
Scale support through automation and AIwithout losing warmth and personality
Own key experience KPIs (NPS CSAT resolution time) and elevate the postpurchase journey
Systems Forecasting & CrossFunctional
Own ERP (Odoo) as a strategic platform for transparency accuracy and collaboration
Design lean workflows that connect Ops with Finance Growth Product and Retail
Lead planning processes (S&OP retail rampups launch readiness) to ensure smooth
Team & Leadership
Lead and scale a 20 person team across Ops Supply Chain CS and Program Management with senior leads for each function reporting into theCOO
Report directly to theCoCEO aligning daytoday operations with broader company strategy
Build a culture of clarity ownership and executionwith heartby coaching senior leaders and developing the next layer of talent
SUCCESS LOOKS LIKE...
You drivecustomer experience scalability efficiency and uncompromising qualitytogether.
KPIs include:
OTIF (OnTimeInFull delivery) across channels
Gross margin & fulfillment cost per order
Inventory health (turns coverage accuracy)
Customer satisfaction (NPS / CSAT) driven byhighquality delivery and fast resolution times
ERP adoption & crossfunctional data quality
Operational cost control quality assurance & P&L contribution
About You
You think in systemsbut stay human. You bring structure and scale without losing agility or customer magic
Youve done this before. Youve led Ops orgs from 50M500M and know what breaks as you scale
You care about brand experience. Every touchpointfrom unboxing to supportis part of what makes customers love HOLY
Youre a crossfunctional bridge. You align teams keep launches on track and make chaos feel calm
You lead with heart. You build teams where people thrive not just perform
You thrive in founder cultures. You love moving fast thinking big and challenging the status quowithout ego
Youre based in Berlinor excited to relocate. This role is central to the team and we believe the magic happens when we build together in person
WHAT YOU BRING
812 years in senior Ops or Supply Chain rolesideally in CPG or B2C
Proven P&L responsibility and experience balancing growth cost and quality
Strength in strategic problemsolving negotiation and vendor management
Handson experience with supplier negotiationsand navigating complex dynamic supply environments
ERP expertise(ideally Odoo) with deep forecasting and process design skills
Familiarity with geopolitical SCM (e.g. China sourcing customs EU/US regulation)
Strong communicator in English ideally also German
Our Offering
Huge scope huge impact: Own 50 of the P&L and shape HOLYs next growth phase
A culture worth joining: Low ego high trust strong ownershipand a lot of laughter
Modern setup: Coolest office in Berlin flexible hours and a lot of autonomy
Competitive comp: Strong salary and equity package
Work with a team that cares: About the brand the people and making it fun
The Process
This is a key leadership hire. Youll meet all major stakeholdersfrom founders to peers to direct reportsto make sure the fit is mutual. Heres what to expect:
Intro Call: 30min with Fredi (CoCEO & CoFounder)
Case Study: A short rolerelevant task to explore your thinking
Onsite Interview: Deep dive with future peers and direct reports
Founder Interview: Final conversation with all three HOLY founders
Board Interview & Reference Calls: Meet selected board members and share references for final alignment
Offer: If its a matchwere ready to build!
Any questions or concerns
If you have any questions or feedback please send an email to .
About us
Holy Energy GmbH (HOLY) Saarbrcker Str. 37 10405 Berlin
Disclaimer EN: Holy Energy GmbH is an equal opportunity workplace and is devoted to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability or gender identity. If you have a specific need that requires assistant in the application process please reach out to our People Team at . DE: Holy Energy GmbH ist ein Arbeitgeber der Chancengleichheit frdert und sich dafr einsetzt gleiche Beschftigungsmglichkeiten unabhngig von Rasse Hautfarbe Abstammung Religion Geschlecht Nationalitt sexueller Orientierung Alter Staatsbrgerschaft Familienstand Behinderung oder Geschlechtsidentitt zu bieten. Wenn du spezielle Bedrfnisse hast die Untersttzung im Bewerbungsprozess erfordern wendest du dich bitte an unser People Team unter .
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.