Returns Coordinator
Returns Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Its fun to work in a company where people truly BELIEVE in what they are doing!
Were committed to bringing passion and customer focus to the business.
Key Responsibilities:
- Process return authorizations (RAs) and ensure proper documentation is completed.
- Coordinate with Logistics to schedule RA Freight pickups
- Communicate with customers sales reps and internal departments regarding return requests and product issues.
- Coordinate the receipt inspection and disposition of returned goods.
- Maintain detailed records of returned products including reason codes quantities and related documentation.
- Monitor return trends and provide feedback to management to improve product quality or processes.
- Collaborate with inventory and warehouse teams to manage returned goods and ensure proper restocking disposal or replacement.
- Ensure compliance with return policies and resolve discrepancies in a timely manner.
- Generate regular reports on returns activity for management review.
- Identify & assist in implementing process improvements to optimize the returns process
Qualifications:
- High school diploma or equivalent required; associates or bachelors degree preferred.
- 2 years of experience in customer service logistics or a related field.
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office (Excel Word Outlook); experience with ERP systems (e.g. SAP D365 is a plus.
- Ability to work independently and manage multiple priorities
DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race color ancestry national origin gender sexual orientation marital status religion age disability gender identity gender expression genetic information service in the military veteran status or any other protected status in accordance with applicable federal state and/or local law and/or regulation.
Required Experience:
IC
Employment Type
Full-Time
