Field Technician - Tucson AZ
Field Technician - Tucson AZ
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service livestreaming and ondemand programming smart home installation services mobile plans and products.
Today our brands include Boost Mobile DISH TV Gen Mobile Hughes and Sling TV.
Department Summary
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician we will train you to lead the charge for a worldclass customer experience educating and connecting more Americans with every home you visit. Youre the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off as DISH is a sixtime J.D. Power award winner for being #1 in Customer Satisfaction.
Job Duties and Responsibilities
Whats In It for You
Career Growth: Many of our current operations leaders started in this role. Other technicians have moved into various departments within DISH to discover new challenges. Show grit and tenacity and youll grow quickly within an organization committed to your success
Compensation Increases: Guaranteed promotion to Level 1 after 6 months with a $1.00 per hour pay increase. Performancebased promotions include automatic 5 pay increases at Level 2 and 10 at Levels 3 and 4
Performance Incentives: Potential to earn up to $6400 in your first year and $9100 each following year through performancebased bonuses. In addition AwardPerqs are allocated for high performance and can be redeemed at your discretion; award redemptions include flights excursions electronics houseware and more
Comprehensive Benefits: Paid training time off and holidays. Medical Dental Vision and Life Insurance packages with a Health Savings Account
Workplace Variation: Get the best of both worlds in a role that allows for the opportunity to problem solve by yourself collaborate with fellow technicians and engage with loyal customers
Exclusive Perks: Free DISH TV programming valued at $114.99/month plus discounts on Sling TV and Boost Mobile phone plans
Financial Security: 401(K) with company match and an Employee Stock Purchasing Program (ESPP)
Continued Education: Tuition Reimbursement to support your career development
Tools Provided: DISHsupplied van tools and uniforms
What Youll Be Doing:
As a Field Technician youll represent DISH in customers homes simplifying their lives and introducing them to infinite smart home possibilities. Key responsibilities include:
Working independently while enjoying support and collaboration from team members
Managing your day to drive success while benefiting from the support of a large competitive company
Building rapport and ensuring an excellent customer experience
Installing and servicing DISH products and smart home solutions
Educating customers on product usage and smart home benefits
Selling products and services with the intent to give our customers the best possible home entertainment experience
Representing the company professionally maintaining a positive attitude a clean work area and respectful interactions at all times
Our Training Program Offers You:
A processbased approach to effectively drive customer satisfaction
Bestinclass practices designed and tested by our technicians
Knowledge of tool selection and proper use
Uptodate information on modern Smart Home technology and techniques to share that knowledge with customers for sales and educational purposes
Additional Qualifications/Responsibilities
Skills Experience and Requirements
Required Skills and Experience:
Customer Focus: Ability to build rapport quickly and ensure client satisfaction
ProblemSolving: A knack for solving complex issues for a diverse customer base
Determination: Ready for any challenge including crawling into small spaces and working in varying climates/weather conditions; this includes roofs and crawl spaces without the comfort of airconditioning
Adaptability: Comfortable working in an environment that appreciates agility and determination
Physical Requirements: Capable of standing on ladders (up to 40 feet) for extended periods lifting over 70 lbs and remaining within the individual weight limit requirements of 335 lbs
Licensing: Valid drivers license with a clean driving record
Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings weekends or holidays
Salary Ranges
Compensation: $21.00/Hour
Required Experience:
IC
Employment Type
Full-Time
