Eligbility Interviewer Specialist
Eligbility Interviewer Specialist
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Job Description
DEPARTMENT OF ECONOMIC SECURITY
Your Partner For A Stronger Arizona.
DES works with families community organizations advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals families and communities for a better quality of life.
ELIGIBILITY INTERVIEWER SPECIALIST
Family Assistance Administration (FAA)
DES on the Spot (DOTS)
Fort Lowell
316 West Fort Lowell Road
Tucson Arizona 85705
Salary: $ 21.4308 / hourly
Grade: 19
Closing Date: April 29 2025
Would you like to be part of an amazing team that helps Arizonans thrive At theDepartment of Economic Security (DES) we strengthen individuals families andcommunities for a better quality of life. DES is looking for individuals who are committedto service community and teamwork. To learn more about DES please visit click on the link here to view Our DES video. Come Join the DES Team!
The Eligibility Interviewer Specialist will work autonomously and receive little to no supervision and must be able to quickly adjust to changes in tasks or assignments since at this location This person will be meeting with extremely vulnerable clients; therefore patience and strong interpersonal skills are required. Based on the immediate needs of the Administration local travel may be required. Must possess seniorlevel subject matter expertise (SME) in policies and procedures for complex CA NA and MA cases and be highly adaptable to a variety of caseload demographic types (migrant seasonal farmworkers selfemployed homeless population etc.)along with typical benefit cases. Client eligibility for Medical Assistance (MA) Nutrition Assistance (NA) Temporary Assistance for Needy Families (TANF) and Cash Assistance programs must be determined through interviews and determinations. This is an onsite position which may occasionally cover one other Tucson location.
Essential Duties and Responsibilities include but are not limited to:
Performs seniorlevel tasks and serves as a Subject Matter Expert (SME) in policy and procedures for complex and routine CA NA and MA cases at various sites.
Carries out determinations in accordance with federal regulations state regulations program regulations policies and procedures.
Ensures accurate and timely completion of workload to ensure program compliance.
Reviews records for quality assurance and compliance. Identifies and refers questionable cases for investigation.
Reviews and evaluates information to resolve issues and complaints from clients regarding program services.
Assist customers with disabilities interact directly with angry or hostile customers and offer conflict deescalation when handling emotional or irate customers
Knowledge of:
Federal and State laws statutes regulations policies and procedures pertaining to public assistance programs computer programs/systems utilized for eligibility determinations
Computer programs utilized by FAA for eligibility determinations; AZTECS HEAplus OnBase FAA online policy manual etc.
Public assistance eligibility determination processes at the expert level with excellent communication conflict resolution mediation and collaboration techniques
Google Microsoft Word spreadsheets and PowerPoint
Skilled in:
Active listening to obtain accurate information detailed work accuracy and promptness with data entry and keyboarding
Excellent interpersonal written and oral communication skills to convey a wide variety of information.
Time management and organizational skills prioritizing multiple tasks and following up on unresolved issues.
Work with minimal supervision in a fastpaced environment critical thinking analytical and detailoriented.
Ability to:
Transition quickly to work processes and procedures in nonstationary environments while maintaining a good attendance record.
Make accurate determinations while working with individuals from various educational cultural and skill backgrounds.
adhere to strict state and federal time frames; meet and/or exceed performance measures and meet competing priorities
Work independently while functioning as an integral part of the units structure and establish and maintain professional working relationships with staff and outside entities
The ideal candidate for this position will have:
Two 2 or more years of experience performing all Family Assistance Administration eligibility determinations and being bilingual is a plus.
This position requires driving and the use of a vehicle is an essential function of the job to conduct State business the following requirements apply: Drivers License Requirements
Successfully pass background and reference checks; employment is contingent upon completion of the abovementioned process and the agencys ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (EVerify).
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
Affordable medical dental life and shortterm disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and longterm disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours biweekly for the first 3 years
Paid Parental LeaveUp to 12 weeks per year paid leave for newborn or newlyplaced foster/adopted child (pilot program).
Sick time accrued at 3.70 hours biweekly
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Flexible schedules to create a work/life balance
Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page
State employees are required to participate in the Arizona State Retirement System (ASRS) the State sponsored retirement contribution plan and the LongTerm Disability (LTD) program after a 27week waiting period. The ASRS defined benefit plan provides for lifelong income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of taxdeferred retirement investments.
On or shortly after your first day of work you will be provided with additional information about the available insurance plans enrollment instructions submission deadlines and effective dates.
For questions about this career opportunity please contact recruiter Renee Maurer ator
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting the Recruiter ator email at Requests should be made as early as possible to allow time to arrange the accommodation.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
