FB Outlet Manager

Rancho Las Palmas Resort & Spa

The 444room Rancho Las Palmas Resort & Spa is classic Rancho Mirage reimagined for the 21stcentury traveler. Our luxurious Palm Springs hotel rooms surround you in Spanish Colonialinspired style and a soothing desert palette of beige sand and ivory. With plenty of space for your peace and your quiet youll also open French doors to your very own private patio or balcony where the warm desert air and breathtaking views await.

Omni Rancho Las Palmas Resort and Spas associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Rancho Las Palmas may be your perfect match.

To provide proper training and supervision of Splash & Conchilla Bar and Grill (April October) and Club House Restaurant & Snack Bar (October April) personnel including assistant managers and supervisors. To ensure prompt courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. To ensure the overall success of the restaurant by guest satisfaction surveys and utilizing financial controls through P&L.

• • Consistently ensure maximum guest satisfaction while dining in the restaurants.
  • Premeal meeting conducted with service staff on a daily basis.
  • Supervision of floors during operation table touches and on the floor training (MOS).
  • Ensure that service personnel follow service protocol including steps of service.
  • Monitor timing of guest experience.
  • Handle all complaints to the guests satisfaction.
  • Maintain a consistently smoothrunning operation.
  • Make the Front of the House staff weekly schedule.
  • Ensure restaurants are fully stocked and proper equipment in working order.
  • All sidework complete and checked out by the manager daily.
  • Making sure the beverage machines are functioning properly.
  • Ensure station rotation in seating.
  • Assist in seating or service of guests as necessary.
  • Coordinate all functions in dining room during service including CEOS and REOS.
  • Monitor productivity of service staff.
  • Monitor and critique the quality and consistency of the food product.
  • Making sure bulletin boards and/or descriptions are posted accurately and consistently.
  • Continuously check food quality and presentation coming from kitchen.
  • Maintain food displays during service through updated lookbooks and service training.
  • Monitor guest satisfaction and comments regarding food and service update Medallia.
  • Constant recognition of all repeat guests or members and greeting by name.
  • Review reservations on a daily basis and check against the VIP list from the front desk.
  • Attention to details handled properly i.e. amenities Cabana and member request.
  • Maintain the physical atmosphere and cleanliness of the restaurant.
  • Ensure the staffs uniforms and appearances meet specifications.
  • Make sure tabletops are set to specifications and during service constantly inspect tabletops sidestations and tray stands including pool areas.
  • All menus inspected daily by hostess and/or server and updated as needed.
  • Make sure all equipment is in good condition and clean.
  • Make sure work areas are being maintained neat orderly and clean including side stations and back of house kitchens.
  • All lights and music adjusted appropriately and in working order daily.
  • To contribute to the profitability of the restaurant through cost control effectiveness.
  • Constantly perform positive upselling techniques with service staff.
  • Expedite table turnover and table resetting. Implement sales promotions and merchandising programs or special events through vendor and holiday themes.
  • Be familiar with all beveragerelated procedures and equipment and assist servers when needed on the floor.
  • Know and adhere to all company policies and procedures.
  • Know emergency procedures (including CPR) and work to prevent accidents.
  • Be familiar with and enforce all policies related to Food and liquor liability laws RBS & TIP certifications.
  • Perform all other duties assigned and/or required by upper management.

• • 2 years minimum of experience in Food and Beverage Management in a highvolume luxury environment.
  • Proficient in Microsoft Word Excel and PowerPoint.
  • Must have a strong attention to detail as well as strong customer service skills.
  • Must have valid CAFood Handlers RBS & TIPS certification.
  • Must be able to work a flexible schedule including weekends and holidays.
  • Must be able to walk and stand for long periods of time up to entire working shift.

Pay: Starting at $70K Salary. The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidates qualifications and/or experience.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. We will consider qualified applicants with criminal histories in a manner consistent with the CA Fair Chance initiative for hiring. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to