ServiceNow Architect
ServiceNow Architect
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Job Description
Who is Tenable
Tenable is the Exposure Management company. 44000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500 45 percent of the Global 2000 and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work
Ask a member of our team and theyll answer Our people! We work together to build and innovate bestinclass cybersecurity solutions for our customers; all while creating a culture of belonging respect and excellence where we can be our best selves. When youre part of our #OneTenable team you can expect to partner with some of the most talented and passionate people in the industry and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Your Role:
The ServiceNow Architect reporting to the Director of Service Management will play a critical role in shaping the strategic direction governance and expansion of the ServiceNow platform across the organization. This role requires deep technical expertise crossfunctional collaboration and a strong ability to design scalable and sustainable solutions. The ServiceNow Architect will guide the design development configuration and optimization of ITSM SAM Discovery CMDB/CSDM ITOM complex integrations Employee Center and Now Assist whileensuring alignment with business goals. This position is instrumental in driving platform innovation governance and automation at an enterprise level.
Your Opportunity:
- Define and drive the longterm roadmap for ServiceNow adoption ensuring alignment with organizational objectives
- Establish best practices governance models and technical standards for platform scalability security and maintainability
- Partner with IT HR Legal and Sales to expand ServiceNow capabilities beyond ITSM fostering enterprisewide adoption
- Oversee system architecture decisions ensuring seamless integrations optimized performance and adherence to ServiceNow best practices
- Maintain deep awareness of new ServiceNow releases assessing impact and driving adoption of relevant features
- Lead the design and implementation of complex ServiceNow solutions across ITSM Employee Center and automation frameworks
- Architect endtoend workflows that streamline business processes enhance self service and improve operational efficiency
- Develop and oversee advanced integrations between ServiceNow and thirdparty
- applications using REST SOAP Integration Hub and custom APIs
- Guide the development of CMDB and Discovery strategies to ensure data accuracy automation and compliance with IT asset policies
- Optimize system performance by proactively identifying bottlenecks troubleshooting issues and enhancing platform efficiency
- Provide technical leadership to the ServiceNow development team setting coding standards and best practices
- Mentor junior developers and administrators fostering a culture of continuous learning and innovation within the team
- Lead technical workshops knowledgesharing sessions and documentation efforts to ensure platform sustainability
- Design and enforce security policies rolebased access control (RBAC) and data
- governance frameworks
- Conduct system audits vulnerability assessments and ensure compliance with internal and external security standards
- Partner with compliance teams to implement ITIL and other relevant frameworks into ServiceNow processes
- Own the ServiceNow upgrade strategy ensuring smooth transitions with minimal business disruption
- Lead automated and manual testing initiatives including leveraging ATF (Automated Test Framework) for regression testing
- Manage Dev Test and UAT instances ensuring changes are validated before deployment to production
- Develop and maintain enterpriselevel reporting dashboards and analytics to drive datadriven decisionmaking
- Leverage ServiceNow Performance Analytics and Machine Learning capabilities to optimize ITSM and service delivery
What Youll Need:
- Bachelors degree in Computer Science Information Technology or a related field (or equivalent experience)
- 8 years of handson experience in ServiceNow platform administration development and strategy
- Deep expertise in ITSM Discovery CMDB and complex integrations
- Proven experience designing scalable and enterprisewide ServiceNow solutions
- Strong proficiency in JavaScript GlideScript Business Rules Script Includes and API integrations
- Experience with Employee Center Universal Requests and selfservice automation
- Strong understanding of security access control and governance within ServiceNow
- ServiceNow certifications Certified Implementation Specialist (CIS) Certified Application Developer (CAD) or Certified Technical Architect (CTA)
- Familiarity with Agile methodologies DevOps practices and ITIL frameworks
And Ideally:
- Experience with Virtual Agent Predictive Intelligence SAM Now Assist ITSM
- Employee Center Discovery ITOM and CMDB
- Strong leadership and stakeholder management skills
- Ability to translate complex technical challenges into businessfriendly solutions
- Handson experience with automated testing frameworks like ATF
- Prior experience with largescale ServiceNow upgrades and instance management
#LIHybrid
#LIJG1
This is the base pay range for this position. Compensation for the role will depend on a number of factors including the candidates qualifications skills competencies location and experience and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles bonus for nonsales roles) depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical dental vision disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); companypaid holidays; health and wellness events; and community programs.
US Pay Ranges
$129000 $171666.67 USD
Were committed to promoting Equal Employment Opportunity (EEO) at Tenable through all equal employment opportunity laws and regulations at the international federal state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process please contact for further assistance.
Tenable Data Consent Statement
Tenable is committed to protecting the privacy and security of your personal data. This Notice describes how we collect and use your personal data during and after your working relationship with us in accordance with the General Data Protection Regulation (GDPR). Please click here to review.
For California Residents: The California Consumer Privacy Act (CCPA) requires that Tenable advise you of certain rights related to the collection of your private information. Please click here to review.
Employment Type
Full Time
