Claims Handler
Claims Handler
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Description
Responsibilities
Manage endtoend claims process from registration to final settlement.
Register motor and nonmotor claims for personal and commercial policies.
Appoint assessors and confirm coverage adequacy.
Accurately capture and update information on internal systems.
Gather and verify information from clients and other parties involved in claims.
Assess policy coverage and determine claim merits based on investigation.
Refer complex or highvalue claims to appropriate professionals (e.g. loss adjusters).
Negotiate settlements with clients service providers and insurance markets.
Provide written communication to clients regarding claim outcomes.
Conduct ongoing reserve adjustments throughout the claim lifecycle.
Arrange vehicle hire contractors or assistance for clients where necessary.
Manage salvage processes through to recovery and payment.
Maintain detailed datestamped notes on claim files.
Escalate potential errors or omissions to the Claims Manager promptly.
Close and archive claim files following finalisation.
Handle and resolve internal and external client complaints efficiently.
Submit insurer reports and feedback within agreed timelines.
Maintain policy records postclaim including item updates or removals.
Ensure all claims handling meets company policies and operational standards.
Keep daily diary and mail systems updated.
Foster strong relationships with clients colleagues and service providers.
Share knowledge with colleagues and support team service goals.
Participate in continuous improvement efforts for claims processes.
Ensure adherence to all organisational procedures and regulatory requirements.
Requirements
Matric (Grade 12
NQF Level 5 qualification relevant to shortterm insurance
Successfully completed RE5 Examination (Level 1
Minimum 3 years of claims handling experience with a settlement mandate
Minimum 5 years of experience in the shortterm insurance industry
Solid understanding of shortterm insurance and financial services sectors
Familiarity with FICA POPIA and insurance regulations
Proficiency in Microsoft Office (Word Excel PowerPoint Outlook)
Experience with Cardinal 360 system is advantageous
DOFA confirmation from FSB required
Strong communication (written and verbal) and interpersonal skills
Excellent time management multitasking and organisational ability
Able to work both independently and collaboratively in a team
Professional reliable and ethical with a strong work ethic
Analytical thinker with problemsolving capabilities
Able to thrive in a fastpaced highpressure environment
Positive attitude proactive and customerfocused
Benefits
- Marketrelated salary
Contact Hire Resolve for your next careerchanging move today
- Apply for this role today contact Gustav Vogel at Hire Resolve or on LinkedIn
- You can also visit the Hire Resolve website: or email us your CV:
- Please use Claims Handler as your subject line when applying via email
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable we will put your CV on file and contact you regarding any future vacancies that arise
Package & Remuneration
About Us
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Employment Type
Full-Time
